Hot Keyboard Pro - 2.6

I work in a very high pace call center – taking customer calls when their business internet is down and some of the routers do not have the alias. I also we are not allowed to create our own in the router.

So, I made my owns "alias" shortcut commands by program called Hot-Keyboard
http://www.hot-keyboard.com/hkpro.htm

Example1:

From the trouble ticket a Hot-Keyboard Macro copies customer name, ticket number, circuit id into variables. ( via a mouse recording macro)

In the router I type - :sd

macro output = show description | i (company name variable) enter

Example2:
I want to look at an router ATM PVC

The Hot-Keyboard macro prompts for input of the T3, and VPI and VCI

I type in a pop-up windows 1 2 123

Macro Output :
show atm pvc int atm1/0.2) 2/123 (enter)

others

:sib = show ip int brief
:sr = show run
:sir = show ip route
:sion = show ip ospf neighbors

I have done this for Cisco,Juniper, Nortel Routers.

The Hot-Keyboard Marcos I used for routers paste and auto-replace macros, extend-replace


I wish to share this since so many people out there work in call centers & I feel that the applications we use are note made very well & are quite manual, so to bridge this gap, hot-keyboard macros really make the job better

I use hot-keyboard macros in the trouble ticket process, for there is repetitive Pull-Down menus & this where I have recorded the “mouse” to perform these repetitive operations. This is so much more efficient & error free & Decreases Repetitive Strain Injury.

I have also made “canned phrases” that are also repetitive & I do not have to worry about spelling errors either. I just have to hit 3 to 4 keys for a whole paragraph to appear.

I have used Hot-Keyboard with a string of Macros, for quicker entries of multiple router commands for Cisco, Junipers, Nortel and unix systems.

They are “troubleshooting scripts” I highlight a portion like Se1/2/3/2:0 and then through Hot-keyboard "Regular expressions" I can parse the data and output various commands that are relating to that interface, with only a 4 keys pressed.

Another portion of my job, I also have to monitor for proactive notifications trouble tickets – which is very repetitive process & I rely on hot-keyboard macros for a majority of the work now & it’s much faster & professional with “prepared canned phrases” which get emailed to customers.

I have “booked marked” websites within Hot-keyboard menus system, it so much faster than using “favorites” & better organized under a specific job functions. I just hit a few keys & I am able to launch a Dispatch page to a tech, or get status on a problem as well.

I am always adding more & more macros & also I’m able to export my macros daily to a network drive so incase my computer crashes, I will have my “toolbox” of commands safely stored.

In a daily bases, I would say that I used Hot-Keyboard every 5 minutes. It has automated my Office Space, you could say, & I am lost without it. It’s an easy to use program & I have been using it since 2001 its just saves me a great deal of time by with the ability to automate repetitive tasks in a Call Center environment. Do not hesitate to make a purchase if you have a need for repeating the same PC tasks over & over for it’s worth it in so many ways.

Great and very usefull soft. Highly recommend!
Sapov