Existing users, 
 1Click DVD Copy - 5.0.3.5copy DVD movies |
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Feedback Summary:
| Version 5.0.3.5: | |||||
| Overall Rating: | Not rated (0.0) | Features: | Not rated (0.0) | Support: | Not rated (0.0) |
| Ease of Use: | Not rated (0.0) | Quality / Stability: | Not rated (0.0) | Price: | Not rated (0.0) |
Key to Types of Feedback:
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Featured Reviews
Bad company and customer servive 
- Version: 5.3.1.7, 10/12/2007 10:39PM PST
radellie
Most Recent Replies: View All 3 Replies
- Bad company and customer servive
Bad Customer Service - Version: 5.1.1.6, 2/21/2007 03:33AM PST
house_koloth
I bought this software 1CLICK DVD COPY 5 in Feb. I had problems with this software from the very beginning. I would try to copy a DVD and it would just hang there. It would not read my drives. When I attempted to find out what was wrong it hung up my computer and gave me critical errors. I had to uninstall your product to even get my computer up and running again.
I wrote customer service and reiterated this to them not once, but twice. I told them nicely mind you that I wanted a refund. I received a very incredibly rude email stating that they were not obliged to refund my purchase unless I demonstrated there is a problem they cannot resolve. I wrote two emails back demanding a manager to contact me. They ignored me both times. I had to go through my bank to get my money back. Very rude and incredibly inappropriate customer service.
I wrote customer service and reiterated this to them not once, but twice. I told them nicely mind you that I wanted a refund. I received a very incredibly rude email stating that they were not obliged to refund my purchase unless I demonstrated there is a problem they cannot resolve. I wrote two emails back demanding a manager to contact me. They ignored me both times. I had to go through my bank to get my money back. Very rude and incredibly inappropriate customer service.
Most Recent Replies: View All 3 Replies
Great product - Version: 5.0.3.5, 1/18/2007 04:21AM PST
jelatin
I'm have copied a couple of dozen DVDs now and it works like charm!
It's only liability is that it's price is a bit high.
Yes, quality costs more, but if you wanna be frugal (and I am) you may wanna search for a discount before buying it.
With froogle I found a site that sells it with 20% off the price ( http://www.lightsparkle.com/product_page-2590.htm ).
It's only liability is that it's price is a bit high.
Yes, quality costs more, but if you wanna be frugal (and I am) you may wanna search for a discount before buying it.
With froogle I found a site that sells it with 20% off the price ( http://www.lightsparkle.com/product_page-2590.htm ).
What they advertise:
The Fastest DVD Copying Software Ever!
Absolute Perfect quality everytime!
Copy Css Encrypted and Copyright DVDs!
1 Click and Copy Software ( It doesn't get any easier to use )
The best support - very quick to respond!
Copy any DVD to a Single DVD!
Copy DVDs in 15 minutes or less with standard DVD writers and under 4 minutes with the new 16X DVD burners
The 1st to offer both Single & Dual Layer DVD Burning!
Free Upgrades & Support! Free Software Included!
What you get:
My request.....
I want a refund.
I have not been able to burn or copy any DVD's for back up.
I was under the impression this program copied all and any DVD's. Please
refund my money.
Their answer:
Once a purchase has been made and you've been provided with a means to register it, we can't provide a refund due to the intangible nature of software.
This IS NOT mentioned or made clear at time of purchase. All the problems that can occur are in at least 2 different areas on their site "hidden" in the fine print.
They are frauds and should be made to refund money on a mis-represented product.
Does anyone know if I have any consumer rights???
I just bought this 01 Oct. 2007.