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 Web Help Desk - 8.4.6.1web-based help desk app |
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Product Description:
The Web Help Desk is an intuitive web-based technical support solution that can meet the needs of tech support groups managing thousands of users at multiple sites. No extra software is required for clients or technicians beyond a web browser.
The Web Help Desk allows tech support groups to customize problem types and locations, and to manage assets, purchase orders and clients. Clients can report problems via web or e-mail. Application business logic determines which technician or group is assigned to a new ticket based on location, problem type and ticket load.
The reporting module generates charts in real time, so you always know how your technicians are performing, or which support locations are in need of assistance. Detailed job ticket information and asset reports are available as dynamically rendered PDF or tab separated text files. The Frequently Asked Questions module supports a searchable, categorized FAQ listing and file attachment, all through a simple browser interface.
In addition to making problem reports and searching the FAQ list, clients can monitor the progress of their job requests, update their job information and see how a problem is resolved. All problem reports, updates and cancellations are automatically e-mailed to the correct technician and client. Technicians can also view scheduled tickets via dynamically generated iCal subscription or integrated calendar.
The Web Help Desk allows tech support groups to customize problem types and locations, and to manage assets, purchase orders and clients. Clients can report problems via web or e-mail. Application business logic determines which technician or group is assigned to a new ticket based on location, problem type and ticket load.
The reporting module generates charts in real time, so you always know how your technicians are performing, or which support locations are in need of assistance. Detailed job ticket information and asset reports are available as dynamically rendered PDF or tab separated text files. The Frequently Asked Questions module supports a searchable, categorized FAQ listing and file attachment, all through a simple browser interface.
In addition to making problem reports and searching the FAQ list, clients can monitor the progress of their job requests, update their job information and see how a problem is resolved. All problem reports, updates and cancellations are automatically e-mailed to the correct technician and client. Technicians can also view scheduled tickets via dynamically generated iCal subscription or integrated calendar.
Operating System Requirements:
This product is designed to run on the following operating systems:
- Windows 2003
- Windows 2000
Additional Requirements:
- One of the following RDBM Systems: FrontBase (included), OpenBase, MySQL 5, SQL Server 2000/2005, Oracle 8/9i/10g, PostgreSQL
- Client: I.E. 5+, Mozilla/Firefox/Netscape 6
Screenshots:
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See More: View Slideshow (new window)
Download Links:
Download Web Help Desk Version 8.4.6.1 (File Size: list)
Download Links:
Download Web Help Desk Current Version (File Size: 112.6M)
Your Installed Versions:
Feedback Summary:
| Version 8.4.6.1: | |||||
| Overall Rating: |  (5.0) |
Features: | (5.0) |
Support: | (5.0) |
| Ease of Use: | (5.0) |
Quality / Stability: | (5.0) |
Price: | (5.0) |
Key to Types of Feedback:
Reviews 
Troubleshooting 
Usage Tips 
Developer Notes 
Commentary 
Featured Reviews
WebHelpDesk to the rescue - Version: 8.4.6.1, 3/24/2008 10:46PM PST
gcard
We used a free helpdesk solution which was very good, but lacked sophisticated features such as locations, assets, and strict client/tech rights management. I demo'd at least a dozen offerings but couldn't find one that met our requirements for our budget. Then one day, I decided to throw in the towel. For the price I was willing to pay, nothing was going to workout. It so happened on this very day I stumbled upon WebHelpDesk. In a few seconds a chat window popped up asking if I'd like to demo the WebHelpDesk system. I honestly wanted to say no. To my surprise, it exceeded our expectations, and at an affordable price. Today, we run a more efficient Helpdesk than many of our own service companies. I have even recommended it to them. Although this is a Windows site, we are using Suse Linux Enterprise 10. We have used it Windows and it also works well on that platform.
Web Help desk - Version: 8.4.6.1, 3/19/2008 01:05PM PST
mviola1
We here at the University of Florida - Student Government launched the software Web Help Desk in January of this year; so far this program has helped us with asset management and the tracking of helpdesk request better than we were before. This program has so many features that when we introduced it to our staff and users other departments on campus asked about where we found the software. As of right now three departments have launched the software and seem to be running smoothly.
The support behind web helpdesk speaks for its self any time we ran into an issue Terry Siddall or one of his very well trained staff had the answer or found the fix fast.
I would recommend this product to any IT or management area the features and support are just remarkable.
The support behind web helpdesk speaks for its self any time we ran into an issue Terry Siddall or one of his very well trained staff had the answer or found the fix fast.
I would recommend this product to any IT or management area the features and support are just remarkable.
Web Help desk - Version: 8.4.6.1, 3/19/2008 01:05PM PST
mviola1
We here at the University of Florida - Student Government launched the software Web Help Desk in January of this year; so far this program has helped us with asset management and the tracking of helpdesk request better than we were before. This program has so many features that when we introduced it to our staff and users other departments on campus asked about where we found the software. As of right now three departments have launched the software and seem to be running smoothly.
The support behind web helpdesk speaks for its self any time we ran into an issue Terry Siddall or one of his very well trained staff had the answer or found the fix fast.
I would recommend this product to any IT or management area the features and support are just remarkable.
The support behind web helpdesk speaks for its self any time we ran into an issue Terry Siddall or one of his very well trained staff had the answer or found the fix fast.
I would recommend this product to any IT or management area the features and support are just remarkable.
