Windows | IT & Network Administration | Helpdesk | Pure Help Desk

Pure Help Desk - 10.00

professional remote support tools

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All Time:	Not rated (0.0)
This Version:	Not rated (0.0)
Current Version:	10.00
Release Date:	2007-07-16
License:	Commercial
Downloads (this version):	478
Downloads (all versions):	959
Price:	$64.00

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Product Description:

Pure Help Desk is an evolution of the traditional remote control instruments. It does not require preinstallation, or configuration of client's Firewall/Router apparatus. It maximizes your productivity, the quality of your Customer Care Service, considerably reducing your technical staff's costs, avoiding costly visits and prolonged production stops for your clients. The online back-office system enables you to record and measure your technical assistance.

What's new in this version:

Web Based

The solutions does not require any installation for the user side, a thin client allows a matual keyboard and mouse's remote control. A thin client ( HelpMe!) can be downloaded in few seconds and you will be ready to assist your customers.

Click & Go

The online remote support service is available in less than one minute, just the time to open you accounts.

Extremely Fast

Perfornance over all.

Session recording

For each remote assistance session, a video of the activities performed by the operator is created on the central server.

Reports

You will be able to access all the statistics of the sessions, operator, client, connection times and case incident (exportable in Excel) through a web portal. You will be able to assess the activities performed to calculate SLA and evaluate the productivity of your operators.

Operating System Requirements:

This product is designed to run on the following operating systems:

Windows XP
Windows 2003
Windows 2000
Windows ME
Windows NT
Windows 98
Windows 95

Feedback Summary:

This Version:
Overall Rating:	Not rated (0.0)	Features:	Not rated (0.0)	Support:	Not rated (0.0)
Ease of Use:	Not rated (0.0)	Quality / Stability:	Not rated (0.0)	Price:	Not rated (0.0)

Key to Types of Feedback:

Reviews Reviews Troubleshooting Usage Tips Developer Notes Commentary Featured Reviews

Great Tool - Version: 2.0, 4/5/2006 07:05AM PST

neowolf70

I used similar tools from 10 years
this it's quick & simple like vnc but have session registration reports
Finally stop to talk for hours whit customer it staff
to set firewall and so on

Try it

Max