Web Help Desk Pro - 9.2.2.1

We used a free helpdesk solution which was very good, but lacked sophisticated features such as locations, assets, and strict client/tech rights management. I demo'd at least a dozen offerings but couldn't find one that met our requirements for our budget. Then one day, I decided to throw in the towel. For the price I was willing to pay, nothing was going to workout. It so happened on this very day I stumbled upon WebHelpDesk. In a few seconds a chat window popped up asking if I'd like to demo the WebHelpDesk system. I honestly wanted to say no. To my surprise, it exceeded our expectations, and at an affordable price. Today, we run a more efficient Helpdesk than many of our own service companies. I have even recommended it to them. Although this is a Windows site, we are using Suse Linux Enterprise 10. We have used it Windows and it also works well on that platform.

We here at the University of Florida - Student Government launched the software Web Help Desk in January of this year; so far this program has helped us with asset management and the tracking of helpdesk request better than we were before. This program has so many features that when we introduced it to our staff and users other departments on campus asked about where we found the software. As of right now three departments have launched the software and seem to be running smoothly.

The support behind web helpdesk speaks for its self any time we ran into an issue Terry Siddall or one of his very well trained staff had the answer or found the fix fast.
I would recommend this product to any IT or management area the features and support are just remarkable.