Existing users, 
 Web Help Desk Pro - 9.2.2.1Empower IT help desk technicians with Web-based help desk software solution. |
|
||||||||||||||
|
|||||||||||||||
Information Related to Version:
Broken Link? Newer Version? Tell us!
Product Description:
This help desk software Pro edition of Web Help Desk for Microsoft Windows offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD integration, and asset inventory management. Web Help Desk includes asset integration with any major asset discovery solution; including Apple Remote Desktop and Microsoft SCCM/SMS.
What's new in this version:
Version 9.2.2.1 adds iPhone Web-app (webkit supported), new Technician UI.
Operating System Requirements:
This product is designed to run on the following operating systems:
- Windows Server 2008
- Windows Vista
- Windows XP
- Windows 2003
- Windows 2000
- Windows ME
- Windows NT
- Windows 98
- Windows 95
Editor's Notes:
Please contact the developer for pricing information.Screenshots:
Download Links:
Download Web Help Desk Pro Now (File Size: 112.6M)
Your Installed Versions:
Feedback Summary:
| This Version: | |||||
| Overall Rating: | Not rated (0.0) | Features: | Not rated (0.0) | Support: | Not rated (0.0) |
| Ease of Use: | Not rated (0.0) | Quality / Stability: | Not rated (0.0) | Price: | Not rated (0.0) |
Key to Types of Feedback:
Reviews 
Troubleshooting 
Usage Tips 
Developer Notes 
Commentary 
Featured Reviews
WebHelpDesk to the rescue 
- Version: 8.4.6.1, 3/24/2008 10:46PM PST
gcard
We used a free helpdesk solution which was very good, but lacked sophisticated features such as locations, assets, and strict client/tech rights management. I demo'd at least a dozen offerings but couldn't find one that met our requirements for our budget. Then one day, I decided to throw in the towel. For the price I was willing to pay, nothing was going to workout. It so happened on this very day I stumbled upon WebHelpDesk. In a few seconds a chat window popped up asking if I'd like to demo the WebHelpDesk system. I honestly wanted to say no. To my surprise, it exceeded our expectations, and at an affordable price. Today, we run a more efficient Helpdesk than many of our own service companies. I have even recommended it to them. Although this is a Windows site, we are using Suse Linux Enterprise 10. We have used it Windows and it also works well on that platform.
Web Help desk - Version: 8.4.6.1, 3/19/2008 01:05PM PST
mviola1
We here at the University of Florida - Student Government launched the software Web Help Desk in January of this year; so far this program has helped us with asset management and the tracking of helpdesk request better than we were before. This program has so many features that when we introduced it to our staff and users other departments on campus asked about where we found the software. As of right now three departments have launched the software and seem to be running smoothly.
The support behind web helpdesk speaks for its self any time we ran into an issue Terry Siddall or one of his very well trained staff had the answer or found the fix fast.
I would recommend this product to any IT or management area the features and support are just remarkable.
The support behind web helpdesk speaks for its self any time we ran into an issue Terry Siddall or one of his very well trained staff had the answer or found the fix fast.
I would recommend this product to any IT or management area the features and support are just remarkable.
Web Help desk - Version: 8.4.6.1, 3/19/2008 01:05PM PST
mviola1
We here at the University of Florida - Student Government launched the software Web Help Desk in January of this year; so far this program has helped us with asset management and the tracking of helpdesk request better than we were before. This program has so many features that when we introduced it to our staff and users other departments on campus asked about where we found the software. As of right now three departments have launched the software and seem to be running smoothly.
The support behind web helpdesk speaks for its self any time we ran into an issue Terry Siddall or one of his very well trained staff had the answer or found the fix fast.
I would recommend this product to any IT or management area the features and support are just remarkable.
The support behind web helpdesk speaks for its self any time we ran into an issue Terry Siddall or one of his very well trained staff had the answer or found the fix fast.
I would recommend this product to any IT or management area the features and support are just remarkable.
