Windows | IT & Network Administration | Other Network / Admin | SimpleHelp

SimpleHelp - 3.2

web based self hosted remote support software

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All Time:	Not rated (0.0)
This Version:	Not rated (0.0)
Current Version:	3.2
Release Date:	2008-07-03
License:	Commercial
Downloads (this version):	213
Downloads (all versions):	261
Price:	$395.00

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Product Description:

When helping your customers with any problem, it can be a lengthy process to aid them over the phone. In fact it can be a lengthy process just to understand what the problem is. SimpleHelp allows your customers to connect to a central server where your support technicians join their session and gain full control of their computer.

SimpleHelp allows you to see and control your customers desktop, transfer files back and forth and text-chat to your customer while you do it.

What's new in this version:

Visual session timers for customer and technician.
Improved network link status presentation.
Improved visibility of customer status (more visibility of when a technician is connected etc)
Buttons for the technician and customer to disconnect the session.
Customer and Technician email alerts and activity logging including:
- Overall activity logging.
- Logging to one file per technician.
- Email alerts and logging for all customer and technician activity.
The SimpleHelp server windows installer now preserves the existing config file allowing for update by simply re-installing over the top.
Mouse wheel events are now sent to the remote computer.
Fix whereby certain special characters in customer name or details could cause problems joining the customer session.
Fix whereby in rare occasions an error may occur in the server in ElapsedTimeFormatter or CustomerRegistry causing issues logging in.
Fix whereby changes to screen resolution may not be deteted and dealt with appropriately.

Operating System Requirements:

This product is designed to run on the following operating systems:

Windows Vista
Windows XP
Windows 2003
Windows 2000
Windows NT
Windows 98
Windows 95

Additional Requirements:

Windows NT 4 SP 6
Windows 2003 SP 1
Windows XP AMD 64-bit
Windows XP 64-bit SP 1
Windows NT 4 SP 2
Windows 2000 SP 1
Windows 2003 64-bit
Windows 2003 AMD 64-bit
Windows XP 64-bit SP 2
Windows NT 4 SP 3
Windows 2000 SP 2
Windows Server 2003 x64 R2
Windows 2000
Windows 2003 64-bit SP 1
Windows Vista AMD 64-bit
Windows XP Itanium 64-bit
Windows NT 4 SP 4
Windows 2000 SP 3
Windows NT 4
Windows XP 32-bit
Windows XP SP 1
Windows Server 2003 x86 R2
Windows ME
Windows 2003 Itanium 64-bit
Windows NT 4 SP 5
Windows 2000 SP 4
Windows Vista 32-bit
Windows XP 64-bit
Windows NT 4 SP 1
Windows Server 2008 x64
Windows NT 3
Windows Server 2008 x86
Windows XP
Windows Server 2008
Windows 2003
Windows Vista Itanium 64-bit
Windows XP Itanium 64-bit SP 1
Windows 2003 32-bit
Windows XP Itanium 64-bit SP 2
Windows XP SP 2
Windows 95
Windows 98
Windows Vista
Windows NT
Windows 2003 Itanium 64-bit SP 1
Windows XP Pro

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This Version:
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