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Public Folder HelpDesk - 9.2

colllaborate on helpdesk tickets in Outlook

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All Time:	Not rated (0.0)
This Version:	Not rated (0.0)
Current Version:	9.2
Release Date:	2007-03-09
License:	Commercial
Downloads (this version):	847
Downloads (all versions):	1,281
Price:	$500.00

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Product Description:

Collaborate on helpdesk tickets in Outlook. Auto-create tickets from e-mail. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA integration.

Operating System Requirements:

This product is designed to run on the following operating systems:

Windows Vista
Windows XP
Windows 2003
Windows 2000

Additional Requirements:

Exchange server 5.5

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