Existing users, 
 Web Help Desk Pro - 9.2.3.2Web-based help desk software solution. |
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Feedback Summary:
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| Overall Rating: | Not rated (0.0) | Features: | Not rated (0.0) | Support: | Not rated (0.0) |
| Ease of Use: | Not rated (0.0) | Quality / Stability: | Not rated (0.0) | Price: | Not rated (0.0) |
Key to Types of Feedback:
Reviews 
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Usage Tips 
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Commentary 
Featured Reviews
Fantastic tool for help desks 
- Version: 8.4, 4/10/2008 02:34PM PST
vwise
Just about a year ago we were looking for a web based solution to replace our aging FileMaker Pro in house solution. We looked at several solutions, some open source some commercial. None of the solutions had the ease of setup, use and interface design as Web Help Desk. The support has been terrific and very responsive. We've had very few problems but support was right there to fix the issue and offer recommendations on how best to use the product. We run our system on a Mac server but have clients using both email auto created tickets and web based interfaces. Since it integrates into AD all of the user credentials are already set. We manage multiple locations with techs located in different locations and this web based tool has been a tremendous benefit to keep us organized and track issues and response times. We are also starting to use the Asset portion as well. Looking forward to the new features coming out in version 9. Great product and great company.
Awesome Product - Version: 8.4, 4/7/2008 05:43PM PST
wemeck
Been around different help desk solutions for 15 years and WebHelpDesk is best in show. The Technology Office shares the system between Buildings and Grounds. This collaboration is possible only because of the granularity of ticket assignment that WHD offers. Our workflow requires us to have each buildings custodial/maintenance request be approved by local building Principals, while technology issues have a different workflow. In addition the built-in and customizable reporting options allow us to detect and component isolate issues that might have otherwise not been as easily detected. Task manager allows for the auto-ticket creation for any and all cyclical tasks.
As time goes on we migrate and implement more and more of WHD’s built in features.
Easy to use, rich features, and extremely stable.
Michael Szpisjak
ACSA, ACTC, ACDT, ACPT, ACHDS, CNA
As time goes on we migrate and implement more and more of WHD’s built in features.
Easy to use, rich features, and extremely stable.
Michael Szpisjak
ACSA, ACTC, ACDT, ACPT, ACHDS, CNA
Best Solution out there! - Version: 8.4, 3/31/2008 08:08AM PST
(1 of 1 users found this comment useful)
FRizzo
Web Help Desk has greatly improved our "customer service" with Faculty/Staff. It was easy to set up and is very intuitive for our end users and technology staff to get right into the program. When looking at a Help Desk solution I wanted something that facilitated the communication between the end users and tech staff. WHD accomplished this and more! The FAQ section is wonderful in that your end users can search the FAQ before putting in a request. Very often our Techs will point an end user back to an FAQ that was already written. We have also utilized the FAQ database to put documents in for "Techs only". The inventory program is integrated so that every piece of hardware can have a history of service requests. Overall, we are very happy with WHD.
If you would like to talk to someone actually using this product and not a salesman please call or email me -
Frank G. Rizzo
Director of Instructional and Information Technology
Chief Information Officer
Apple Distinguished Educator
Alden Central Schools
13190 Park Street
Alden, New York 14004
716-937-9116 ext. 4240 office
FRizzo@alden.wnyric.org
http://www.aldenschools.org
If you would like to talk to someone actually using this product and not a salesman please call or email me -
Frank G. Rizzo
Director of Instructional and Information Technology
Chief Information Officer
Apple Distinguished Educator
Alden Central Schools
13190 Park Street
Alden, New York 14004
716-937-9116 ext. 4240 office
FRizzo@alden.wnyric.org
http://www.aldenschools.org
