Submerge - 1.5watch subtitled movies on your iPod, iPhone, Apple TV |
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Feedback Summary:
| This Version: | |||||
| Overall Rating: | Not rated (0.0) | Features: | Not rated (0.0) | Support: | Not rated (0.0) |
| Ease of Use: | Not rated (0.0) | Quality / Stability: | Not rated (0.0) | Price: | Not rated (0.0) |
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Featured Reviews
The Best Support i ever had in any program 



- Version: 1.3, 2/6/2008 12:00AM PST
tainter
This program is simply the best on the market . It is easy to use , fast and fun . What really makes it stand out so is the customer support . I had a problem with an srt file . I contacted customer support and received an answer within 2 hours . I was then told that it would be ok to send the srt file to them so they could have a look . Within another few hours i received a response back that the srt file had a lot of empty spaces . I thought that would be it BUT i also received the new beta of submerge that fixed the issue completely . NOW that is customer support , and all this was done in the time of less than ONE day .....AMAZING.If anybody is in need of a program like submerge i can only HIGHLY recommend it ..... Enjoy
speedy, works, good customer support 



- Version: 1.3, 1/23/2008 12:00AM PST
dpdp
This program is very simple and *very* fast. It did exactly what I needed, which was adding subtitles to a Quicktime movie, and did it in about 60 seconds --- which compares very favorably with the huge amounts of time various other programs seem to require for the same task.
I did run into a problem, which turned out to be the result of an improperly formatted .srt file at my end. It would have been nice if the program dealt with the problem more gracefully than just stalling and crashing on me! HOWEVER, when I contacted the developer, I received a response almost immediately, and after I sent him my subtitles file (at his request), he spotted the error right away, and I was in business. So I, for one, am very impressed with the support for this product.
I did run into a problem, which turned out to be the result of an improperly formatted .srt file at my end. It would have been nice if the program dealt with the problem more gracefully than just stalling and crashing on me! HOWEVER, when I contacted the developer, I received a response almost immediately, and after I sent him my subtitles file (at his request), he spotted the error right away, and I was in business. So I, for one, am very impressed with the support for this product.
Poor customer support 



- Version: 1.2.2, 12/21/2007 12:43PM PST
bigbrian
I purchased Submerged on December 5th. I had an avi movie that needed subs. I had the sub file in one of the recommended formats and tried the merge process. The program wouldn't do the subtitle merge and said the subtitle format was not recognized ??? I emailed the developer for help and advice. It has been two weeks with no response.
Most Recent Replies: View All 2 Replies
- Good customer support