Stellar Phoenix Mac Data Recovery - 2.2recover damaged, deleted, corrupted data |
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Feedback Summary:
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| Overall Rating: | Not rated (0.0) | Features: | Not rated (0.0) | Support: | Not rated (0.0) |
| Ease of Use: | Not rated (0.0) | Quality / Stability: | Not rated (0.0) | Price: | Not rated (0.0) |
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WORST EVER TECH SUPPORT, UNRELIABLE & OVERPRICED - Version: 2.2, 3/15/2008 03:07AM PST
winggang
After having me upload everything (about 488MB) via ftp they informed me they had "successfully recovered the images". I downloaded the zip only to find it's no different from what I have provided them with. Beware of incompetent tech support who don't bother to check procedure before getting users jump thru their hoops as unpaid beta testers. This was the worst tech support experience I've had in my life.
Following info is from transcripts I made from my Skype chat with them: "We would like to inform you that we have tested each and every file at our end and all of them are opening fine. If the files would have been corrupted we would have never given it to you".
A few days later they then said: "We checked your files by each and every possible means. We have told you that the thumbnails are intact only that is why they are recovered. Your images are corrupted".
By they way, it's priced about 50% higher than other photo rescue software that offers a money back guarantee.
Stellar Phoenix Mac 2.1 = Big Trouble! - Version: 2.1, 1/2/2008 04:15PM PST
(1 of 1 users found this comment useful)
schoeningWell, You'll have to log-in as root - WHY?! Never mind, then the application finally starts-up and presents you with this eighties looking interface and icons all rather badly arranged with nasty graphical and interface glitches - is it just a rather dirty recompile from the windows app?! Again, never mind so long as it gets my data back. So I click the buttons to see if it finds any older directory structures - nada, so data-scan it is - which looks like it takes a few hours to get through my 250GB drive. 5GB, 10GB, 15GB....files are popping up in a long list and folders according to file type - phew! But hang on! where's Phoenix gone??? Did it crash? It just disappeared...Hmmm, ok try again.....20GB - zap! gone again! Ok, a few emails, phone calls and days later (btw, what are they saying?) they send me and 'updation' of the software??? what?! Now it gets to list up to 30GB of files before it crashes - wow! I need the files, so I ask for a refund as obviously their software doesn't work as advertised (at least on 10.5), and they do have a 30-day money back warranty. But no, they put me off and tell me they're working on the problem....err, I need my files now and want to purchase some other app...no luck they just email some rubbish about further 'updations', which arrive a few days later. Oh! data scanning seems to work now - great! 50GB, 80GB, 150GB....counting.....200GB, 250GB, 350GB, 500GB.......2699GB! What?! I only have a 250GB drive???? Well, I have some sort of list of files.....Lets have a look at that list of files then and order them by size; whoops that looks a bit random with 10kb files being listed a bigger than 9598kb, etc. Seems the programme has a problem counting, and I'm not sure it actually does know the difference between kb, MB & GB.
Oh well, I might get my files back, lets try and recover a nice big tiff-file then......???? Didnt I just run Stellar Phoenix for Mac? Where is it?! Oh no, its crashed again?! Ok, they do have a money back policy and they said they would issue a refund if this software 'updation' will not work either...so another phonecall and email to explain the problems I keep having with their product....nada...they have the nerve to tell me they are trying to solve any problems and ask me to be patient? I have been trying to get my data back with nasty bit of software for 2 weeks now! I'm not a beta-software tester, nor am I prepared to pay for the privilege of being used as their guinea pig. I'd like my money back so I can buy something that'll work. Its a shame you cannot quite understand what they are saying on the phone or even the emails, their english is so cryptic - but one thing is clear; they will try very hard to not issue a refund for a utterly useless piece of software. Be warned! ;-(
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- Stellar Phoenix Mac 2.1 = Big Trouble!
Crashes continually, normally after you have wasted 6 hours of your time and /or reaches around 3.774gb of data you can not save your initial scans so you have to go through the procedure of re-scanning your drive for another 3 hours. Did not find a single file that was able to be restored. Mac Data Rescue II took 6 hours of deep scanning found every file of the lost 131gb i had lost Stellar 000gb.
More important the tech support asks you to fill in endless forms to help them help you, which in 13 days of dealing with over the phone too India they did not offer a single bit of help.
AND THEY DO NOT HONOR THIER 30 DAY MONEY BACK GUARANTEE. Do not use this product Use DATA MAC RESCUE II you'll thank me for it