Existing users, 
 Mac HelpMate - 2.6.2repair, diagnose, tweak, & share/control screen |
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Feedback Summary:
| This Version: | |||||
| Overall Rating: | Not rated (0.0) | Features: | Not rated (0.0) | Support: | Not rated (0.0) |
| Ease of Use: | Not rated (0.0) | Quality / Stability: | Not rated (0.0) | Price: | Not rated (0.0) |
Key to Types of Feedback:
Reviews 
Troubleshooting 
Usage Tips 
Developer Notes 
Commentary 
Featured Reviews
Great freeware, but even better for Apple Consultants 
- Version: 2.5, 8/13/2008 11:28AM PST
allenh
Mac Helpmate's free features are excellent, and, who can argue with free?
But, I use the paid subscription portion of the app almost every day to help me address issues with my clients.
Pays for itself in gas alone, let alone how clients love when they can get me to login to their computers in just a few clicks.
But, I use the paid subscription portion of the app almost every day to help me address issues with my clients.
Pays for itself in gas alone, let alone how clients love when they can get me to login to their computers in just a few clicks.
Yawn 
- Version: 2.5, 7/23/2008 08:16PM PST
(1 of 3 users found this comment useful)
Kingleo21
Nothing special if you ask me. There are other tools that do the same. The company also makes Windows software and they haven't been around THAT long. The controls are a bit clunky as well. I tried to like but ended up tossing it after 5 months. :-(
Great Product now Even Better - Version: 2.5, 5/20/2008 12:20PM PST
(1 of 1 users found this comment useful)
FinePeter
I have used Mac HelpMate in both the freeware mode and the paid subscription. The freeware version is on every machine own as well as at my clients as it does numerous tasks very well.
The subscription features, that allow me to connect to client's machines remotely (plus more), are an added bonus for the consultant but have little to do with the already rich feature-set everyone gets for free.
I continue to recommend the product and v2.5 is the best release yet.
-Peter
The subscription features, that allow me to connect to client's machines remotely (plus more), are an added bonus for the consultant but have little to do with the already rich feature-set everyone gets for free.
I continue to recommend the product and v2.5 is the best release yet.
-Peter
Mac HelpMate is Free! Not $600 a Year. - Version: 2.1, 12/18/2007 10:38PM PST
(0 of 1 users found this comment useful)
dean shavit
Mac HelpMate is widely considered to be one of the finest Troubleshooting, Maintenance and Diagnostic tools for Mac OS X. It is distributed as freeware. Now there is a related *Service* that's an annual subscription, for which Mac HelpMate serves as the front-end. No one *has* to pay that annual $600 fee, but people *choose* to if the service is apropos to their consulting or support business. Many Mac support pros find it well worthwhile.
If you're not in a position to pay the fee for or understand the value of a Mac HelpMate subscription, just use the software *as is* and pay nothing.
I hope this clears the air a bit.
If you're not in a position to pay the fee for or understand the value of a Mac HelpMate subscription, just use the software *as is* and pay nothing.
I hope this clears the air a bit.
Maybe Bob Levitus is smoking something, maybe not. - Version: 2.1, 11/25/2007 07:32AM PST
(1 of 6 users found this comment useful)
grh-svo
But his glowing testimony seems at odds with the other comments here.
Ignoring all that, I would never, never NEVER shell out $600 a year to use ANY software. That is pure bull***t. I've been using the Mac OS for over ten years. Would I, would you, would ANYONE pay Apple $6000 for the privilege?
Ignoring all that, I would never, never NEVER shell out $600 a year to use ANY software. That is pure bull***t. I've been using the Mac OS for over ten years. Would I, would you, would ANYONE pay Apple $6000 for the privilege?
Most Recent Replies: View All 1 Replies
- It's FREE
Bob "Dr. Mac" Levitus' review of Mac HelpMate - Version: 2.1, 4/14/2007 05:38PM PST
(2 of 3 users found this comment useful)
dean shavit
http://www.macobserver.com/columns/rantsandraves/2007/04/13.1.shtml
KERNEL PANIC and customer support - Version: 2.1, 4/14/2007 04:25PM PST
(9 of 9 users found this comment useful)
zincfinga
After running HelpMate ( just for cleaning...I didn't do any of the 'tweaks' or 'use at your own risk' scripts) and deleting it, it continued to launch a script EVERY minute. After contacting the developer, I reinstalled and followed his directions to stop the script launch. However, my kernel is now completely screwed. The kernel_task is hogging all my system resources, Apps keep crashing (Safari hadn't crashed in 2 years...now every 10 min.), everything is running SLOW, I drop frames on video...both Quicktime and VLC crash...
BUT THE BEST PART...the support offered by Dean, the developer.
Without a bit of troubleshooting or investigating, he magicly declared that my problems have nothing to do with HelpMate. Everything ran fine before running HelpMate ( I figured after 2 years I should do some sort of routine mantinence) and now after running HelpMate it looks like I'm going to have to reinstall Mac OS and start from scratch.
Here's a couple of quotes from my e-mail with customer support...
"I am not responsible. You agreed to the EULA...It's clearly a case of someone who knew *just* enough to be dangerous to themselves."
I had no idea customer support this terrible exsisted outside of monopoly markets like cell phone and cable providers.
BUT THE BEST PART...the support offered by Dean, the developer.
Without a bit of troubleshooting or investigating, he magicly declared that my problems have nothing to do with HelpMate. Everything ran fine before running HelpMate ( I figured after 2 years I should do some sort of routine mantinence) and now after running HelpMate it looks like I'm going to have to reinstall Mac OS and start from scratch.
Here's a couple of quotes from my e-mail with customer support...
"I am not responsible. You agreed to the EULA...It's clearly a case of someone who knew *just* enough to be dangerous to themselves."
I had no idea customer support this terrible exsisted outside of monopoly markets like cell phone and cable providers.
HELP!! MY Kernel has taken over my CPU...autoHelpMate.scpt - Version: 2.1, 4/13/2007 04:25PM PST
(3 of 3 users found this comment useful)
zincfinga
Every singile minute Auto HelpMate runs a script (looking at system.log). My kernel process is HUGE! I can't delete it!!! please help.
helpmate log:
Fontenot-PowerBook-5-8
root
Fri Apr 13 17:45:05 CDT 2007
2007-04-13 17:45:06.013 defaults[18419]
The domain/default pair of (/Applications/Mac HelpMate.app/Contents/Resources/com.most.mhm, sharinguser) does not exist
Running OSA Script
from system.log:
pr 13 18:14:49 Fontenot-PowerBook-5-8 kernel[0]: UniNEnet::monitorLinkStatus - Link is down.
Apr 13 18:14:52 Fontenot-PowerBook-5-8 launchd: Server 0 in bootstrap 1103 uid 0: "/usr/sbin/lookupd"[85]: exited abnormally: Hangup
Apr 13 18:14:52 Fontenot-PowerBook-5-8 configd[38]: posting notification com.apple.system.config.network_change
Apr 13 18:14:53 Fontenot-PowerBook-5-8 lookupd[19528]: lookupd (version 369.5) starting - Fri Apr 13 18:14:53 2007
Apr 13 18:15:00 Fontenot-PowerBook-5-8 sudo: root : TTY=unknown ; PWD=/private/var/root ; USER=root ; COMMAND=/usr/bin/osascript /etc/auto/start-autoHelpMate.scpt
Apr 13 18:16:00 Fontenot-PowerBook-5-8 sudo: root : TTY=unknown ; PWD=/private/var/root ; USER=root ; COMMAND=/usr/bin/osascript /etc/auto/start-autoHelpMate.scpt
Apr 13 18:17:00 Fontenot-PowerBook-5-8 sudo: root : TTY=unknown ; PWD=/private/var/root ; USER=root ; COMMAND=/usr/bin/osascript /etc/auto/start-autoHelpMate.scpt
helpmate log:
Fontenot-PowerBook-5-8
root
Fri Apr 13 17:45:05 CDT 2007
2007-04-13 17:45:06.013 defaults[18419]
The domain/default pair of (/Applications/Mac HelpMate.app/Contents/Resources/com.most.mhm, sharinguser) does not exist
Running OSA Script
from system.log:
pr 13 18:14:49 Fontenot-PowerBook-5-8 kernel[0]: UniNEnet::monitorLinkStatus - Link is down.
Apr 13 18:14:52 Fontenot-PowerBook-5-8 launchd: Server 0 in bootstrap 1103 uid 0: "/usr/sbin/lookupd"[85]: exited abnormally: Hangup
Apr 13 18:14:52 Fontenot-PowerBook-5-8 configd[38]: posting notification com.apple.system.config.network_change
Apr 13 18:14:53 Fontenot-PowerBook-5-8 lookupd[19528]: lookupd (version 369.5) starting - Fri Apr 13 18:14:53 2007
Apr 13 18:15:00 Fontenot-PowerBook-5-8 sudo: root : TTY=unknown ; PWD=/private/var/root ; USER=root ; COMMAND=/usr/bin/osascript /etc/auto/start-autoHelpMate.scpt
Apr 13 18:16:00 Fontenot-PowerBook-5-8 sudo: root : TTY=unknown ; PWD=/private/var/root ; USER=root ; COMMAND=/usr/bin/osascript /etc/auto/start-autoHelpMate.scpt
Apr 13 18:17:00 Fontenot-PowerBook-5-8 sudo: root : TTY=unknown ; PWD=/private/var/root ; USER=root ; COMMAND=/usr/bin/osascript /etc/auto/start-autoHelpMate.scpt
Deleting this file "com.most.mhm.plist" fixed the problem. - Version: 2.1, 3/25/2007 06:40PM PST
(2 of 3 users found this comment useful)
GeorgeRudd
Deleting this file "com.most.mhm.plist" fixed the problem.
Most Recent Replies: View All 1 Replies
The Auto HelpMate functionality and its accompanying portal manager are worth the price of subscription alone. You can even track a client's lost or stolen Mac, because the portal maintains a "last seen online" entry for each Auto HelpMate-enabled Mac.