Existing users, 
Advanced Search
 NTI Shadow - 3.3.03automatically back up important files |
|
||||||||||||||||
|
|||||||||||||||||
Feedback Summary:
| This Version: | |||||
| Overall Rating: | Not rated (0.0) | Features: | Not rated (0.0) | Support: | Not rated (0.0) |
| Ease of Use: | Not rated (0.0) | Quality / Stability: | Not rated (0.0) | Price: | Not rated (0.0) |
Key to Types of Feedback:
Reviews 
Troubleshooting 
Usage Tips 
Developer Notes 
Commentary 
Featured Reviews
Good product, company sucks 
- Version: 3.0, 1/29/2008 12:00AM PST
(1 of 1 users found this comment useful)
Allan Marcus
Decent product, company sucks - Version: 3.0, 1/29/2008 12:00AM PST
(1 of 1 users found this comment useful)
Allan Marcus
I purchased and used Shadow 2 and then upgraded to Shadow 3. I recently reinstall the OS to get a fresh start with Leopard. I downloaded the latest version of NTI Shadow, installed it, and tried to enter my serial number. Shadow didn't accept it. I contacted support their reply is below.
Basically, they make you use a serial number, then they break the serial number with an update, then they make you buy a new one! No other company in the world does this! Every other company I have ever gotten a serial number for will gladly resolve a reinstall issue. To make it worse, this is backup software!
There are so many other good back up programs out there (CCC for example, which is free), there is NO REASON to waste your money on this NTI product. Assuming they are just as obnoxious with their other products, I recommend avoiding this company at all costs.
On Jan 29, 2008, at 12:49 PM, support wrote:
Dear Allan,
I am really sorry but there is not much else I can do. Did you save your
original installation file which worked with that serial number before? It
doesn't make much sense that it worked before but no longer works now. It's
important to save all program installation files that are purchased and
downloaded from the internet. I'm really sorry for the inconvenience but
there is not much else I can do to help you. Please understand that we
cannot continue to supply new serial numbers for customer throughout the
years without repurchasing a license. I wish there was more I could do to
help. Please let me know if you have any other questions or concerns I can
help you with.
Have a wonderful week.
Best Regards,
NTI Technical Support www.ntius.com
Basically, they make you use a serial number, then they break the serial number with an update, then they make you buy a new one! No other company in the world does this! Every other company I have ever gotten a serial number for will gladly resolve a reinstall issue. To make it worse, this is backup software!
There are so many other good back up programs out there (CCC for example, which is free), there is NO REASON to waste your money on this NTI product. Assuming they are just as obnoxious with their other products, I recommend avoiding this company at all costs.
On Jan 29, 2008, at 12:49 PM, support wrote:
Dear Allan,
I am really sorry but there is not much else I can do. Did you save your
original installation file which worked with that serial number before? It
doesn't make much sense that it worked before but no longer works now. It's
important to save all program installation files that are purchased and
downloaded from the internet. I'm really sorry for the inconvenience but
there is not much else I can do to help you. Please understand that we
cannot continue to supply new serial numbers for customer throughout the
years without repurchasing a license. I wish there was more I could do to
help. Please let me know if you have any other questions or concerns I can
help you with.
Have a wonderful week.
Best Regards,
NTI Technical Support www.ntius.com
Don't waste your time! - Version: 3.0, 4/1/2006 05:43AM PST
(1 of 2 users found this comment useful)
donperreault
This company makes u jump through hoops to download their software. I am a registered user and it took me about 3 minutes to get to the download window. What is the purpose of making prospective buyers go trough a rigourous registration process, wait for an email and then paste a code into another window, just to download their product. When I finally get to download the software and it won't accept my registration key.
This comany s*cks!
Most Recent Replies: View All 1 Replies
- Don't waste your time!
Basically, they make you use a serial number, then they break the serial number with an update, then they make you buy a new one! No other company in the world does this! Every other company I have ever gotten a serial number for will gladly resolve a reinstall issue. To make it work, this is backup software!
There are so many other good back up programs out there (CCC for example, which is free), there os NO REASON to waste your money on this NTI product. Assuming they are just as obnoxious with their other product, I recommend avoiding this company at all costs.
From NTI Support:
I am really sorry but there is not much else I can do. Did you save your
original installation file which worked with that serial number before? It
doesn't make much sense that it worked before but no longer works now. It's
important to save all program installation files that are purchased and
downloaded from the internet. I'm really sorry for the inconvenience but
there is not much else I can do to help you. Please understand that we
cannot continue to supply new serial numbers for customer throughout the
years without repurchasing a license. I wish there was more I could do to
help. Please let me know if you have any other questions or concerns I can
help you with.
Have a wonderful week.
Best Regards,
NTI Technical Support