Existing users, 
 MailSteward - 8.0.7archive & access email with a relational database |
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Feedback Summary:
| Version 8.0.7: | |||||
| Overall Rating: |  (5.0) |
Features: | (5.0) |
Support: |  (4.0) |
| Ease of Use: | (5.0) |
Quality / Stability: | (5.0) |
Price: | (5.0) |
Key to Types of Feedback:
Reviews 
Troubleshooting 
Usage Tips 
Developer Notes 
Commentary 
Featured Reviews
Poor handling of upgrade policy - Version: 7.9.6, 5/9/2009 05:07AM PST
(4 of 5 users found this comment useful)
likes2read
I agree with several of the previous comments. I purchased this product with a "free upgrade" policy only to find out that shortly after, the developer decided to charge for upgrades with no apology. I understand that developers have to make a living, however, deceiving customers may not be the best way. Having lost trust in the developer who I feel handled this very poorly when I contacted him about the upgrade, I stopped using the program.
Most Recent Replies: View All 2 Replies
- Poor handling of upgrade policy
Absoulutely Perfect - Version: 8.0.7, 10/31/2008 12:26PM PST
(1 of 2 users found this comment useful)
jtrowbridge
Seamless automated backup of all my e-mail. Fantastic support for a program at a fair price. I consider it a must have for all my Macs.
Upgrade suggestion - Version: 8.0.7, 10/18/2008 07:00AM PST
(2 of 3 users found this comment useful)
john331
I'm a software developed and can confirm that I can't afford the time to fix/improve the software for nothing.
Here's a suggestion for an upgrade policy:
Free updates to the same second level versions - that is upgrades are free for 8.0.8, 8.0.9, 8.0.10 etc. These are generally bug fixes and customers deserve that for free.
Upgrades from 8.0.x to 8.1.x cost a small amount. They should not include simple bug fixes, but are added features. A person with 8.0 can skip updates, and pay just the single update price even though going from 8.0 to 8.4
New versions, ie 9.0.0, are major changes, major new features and power. A new price is set with a discount for current users.
Shareware is a cheap price for software, and no one should expect free-for-ever updates, regardless of what is said. You should expect bugs to be fixed. Bug fixes without new features and with a charge is wrong. What appears to have happened here is new features and bug fixes for a small charge -- that's reasonable.
For those that deleted your previous version and then found there was a charge. You should have been warned about the cost. You should have backed up and be able to restore the previous version. Forgive the author, forgive yourself.
Here's a suggestion for an upgrade policy:
Free updates to the same second level versions - that is upgrades are free for 8.0.8, 8.0.9, 8.0.10 etc. These are generally bug fixes and customers deserve that for free.
Upgrades from 8.0.x to 8.1.x cost a small amount. They should not include simple bug fixes, but are added features. A person with 8.0 can skip updates, and pay just the single update price even though going from 8.0 to 8.4
New versions, ie 9.0.0, are major changes, major new features and power. A new price is set with a discount for current users.
Shareware is a cheap price for software, and no one should expect free-for-ever updates, regardless of what is said. You should expect bugs to be fixed. Bug fixes without new features and with a charge is wrong. What appears to have happened here is new features and bug fixes for a small charge -- that's reasonable.
For those that deleted your previous version and then found there was a charge. You should have been warned about the cost. You should have backed up and be able to restore the previous version. Forgive the author, forgive yourself.
Most Recent Replies: View All 3 Replies
- Upgrade suggestion (1 replies)
