MailSteward - 8.2.8

The publishers of MailSteward are polite, thorough and absolutely professional. Archiving emails and being able to retrieve them easily is a huge concern for any business person, particularly if you need to present emails as evidence in court. MailSteward has automatic archiving features that are so eacy to set up that you will use them. It could be years later, but you'll be glad you did! I have been using MailSteward since version 4, at least. There have been some great updates and I have happily chosen to purchase each upgrade. Nobody forced me to and I want the publisher to charge for major upgrades, otherwise he won't have the incentive to continue to keep this awesome utility current. Anybody who complains about the pricing and upgrade policy of this company is probably one of those people who love to be victims and seek out opportunities to be affronted. Frankly, I don't see how the publisher is able to give away all the regular in version upgrades that he does and also provide the fastest and most helpful customer support I have ever seen in a computer software publisher. I have been a power user of Macs since April 1984, the month after they were first sold. I have beta tested for most of the major publishers and I test out new software releases the way Elizabeth Taylor tries out new husbands. I have had three or four rather extraordinary support request over the years and each time, I got a detailed and thoughtful response either the same day or the next day. They addressed each of my support issues in great detail. You can tell when a company is emailing you back some broad and pre-written stock answer, while a few companies, like MailSteward's publisher go the extra mile. I really got the feeling that they wanted to solve my problem for me, rather then just sending me some lame response just because they were supposed to do so. I am a thoroughly happy customer and I am not a pushover. MailSteward, as a company, which could be one person or a thousand, has earned my appreciation and loyalty.

I agree with several of the previous comments. I purchased this product with a "free upgrade" policy only to find out that shortly after, the developer decided to charge for upgrades with no apology. I understand that developers have to make a living, however, deceiving customers may not be the best way. Having lost trust in the developer who I feel handled this very poorly when I contacted him about the upgrade, I stopped using the program.