Adobe Creative Suite - 3.0

If you can find something else, use it. Adobe is a bloated, inept, inefficient company that could care less for its customer base.

I had a problem with their product validation and registration process, a draconian process that punishes legitimate users.

I was on the phone for over 60 minutes with the most inept company I have ever dealt with. Sort of reminds me of Dell several years ago. I think I might short their stock!!!

I purchased the Adobe Creative Suite Design Premium 3.0. Everything installed properly on the new MacPro, and everything works pretty much as expected with the exception of Dreamweaver. When I launched Dreamweaver, it said that I did not have a valid serial number. I entered the one that came with Adobe Creative Suite Design Premium 3.0 and it said that it was invalid.

When I called the 800-642-3623 support number, I went through three levels of illiterates who cant speak English to get to the tech support area, all who asked me my customer number, name, email address, street address, product serial number, and a description of the problem.

Eventually, I was passed off to an illiterate tech person who again asked the same litany of questions, and then was insistent that I had a trial version and that I have to deinstall everything and reinstall everything. I ensured them that I had the correct CS3 version and they said that I first should try installing it on another computer to see what happens, then try erasing it on my computer and reinstalling. I said that the install worked flawlessly the first time and asked what the point of reinstalling from the same CD. She said it is the first step in trouble shooting. I was waiting for her to tell me to check to see if the computer was plugged in!!!! She was definitely reading from a script.

After sitting on hold for another 10 more minutes, another illiterate reading from a script told me that he made a note in my record saying that it is, indeed, not a trial version, and they sent me back to technical support.

I was passed off to yet another automaton to which I had to again repeat at least three times my information to because he couldn't understand english. He then sent me to another tech person who again parroted the first technician demand that I reinstall the software. I asked her why are you punishing a legitimate software purchasers with all this nonsense when I could easily download a fully functioning copy off the internet. She said that I would go to jail and she hung up on me.

I called back and asked to speak to as supervisor, and I was on hold for at least 20 minutes before I was hung up on again. I doubt that I will ever get to speak to anyone in-charge.

Over all, I counted 12 times that I had to repeat my customer number, serial number, email address, mailing address, and explain what the problem was.

And I still cant use Dreamweaver.

If you can find something else, use it. Adobe is a bloated, inept, inefficient company that could care less for its

Versiontracker, how are we supposed to rate and discuss various apps when you have them all lumped into one section like this? This is silly.

Do I recommend the entire Above Creative Suite? uh.... C'mon, VT... break this up into individual apps we can show some REAL input. I mean, isn't that a big part of what VT is supposed to be all about?