Delicious Library - 2.0.2catalog, browse, share books, movies, music, video |
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Feedback Summary:
| This Version: | |||||
| Overall Rating: | Not rated (0.0) | Features: | Not rated (0.0) | Support: | Not rated (0.0) |
| Ease of Use: | Not rated (0.0) | Quality / Stability: | Not rated (0.0) | Price: | Not rated (0.0) |
Key to Types of Feedback:
Reviews
Troubleshooting
Usage Tips
Developer Notes
Commentary
Featured Reviews
Still not fixed - Version: 2.0.2, 8/11/2008 10:48AM PST
(1 of 1 users found this comment useful)
patrick_holcombe_dotmac
They Made Good... - Version: 2.0, 6/18/2008 05:00PM PST
(1 of 4 users found this comment useful)
sfericIt really is a great program - the scanning from my iSight has been instantaneous. I wish them well on getting thru their growing pains and send thanks for a great piece of software.
Our Support Woes - Version: 2.0, 6/16/2008 04:52PM PST
(4 of 9 users found this comment useful)
William Jon Shipley (Delicious Monster Software)We are working every day to respond to each one. No message is lost. I have also added another support person to help us out, but it takes a while to get new people up to speed.
This is not normal for us -- for the last several years we have been very good about answering the vast majority of messages within two business days. I am as upset as you are at our inability to get back to our customers after this release.
Please have a little patience with us. We're not just lying on a beach sipping margaritas with all the money we made from our wonderful customers upgrading -- we are all working overtime and weekends to get the support mail under control.
Thank you,
-Wil Shipley
Chief Monster, Delicious Monster Software
The issue is with publishing and the amount of time that it takes the developer to address issues.
If you charge (commercial enterprise) the product should perform or issues addressed in a timely manner. This is not the case with this software. The developer is aware of a bug that has not been addressed since the release of version 2.
The reason given is that they are a small two person company that is having a large amount of emails to address and they are swamped. Well, if you are charging a pretty fair amount ($40) for your product, you need to get more assistance and someone to problem solve the product.
Publishing is the issue in this case. I (and many others from what the dev tells me) cannot use this feature. My concern is putting a large amount of data into a program where one of the main features is non-functional is a concern.
My hope is that this company and product live up to their aspirations.