SOHO Labels - 3.6design/print label, envelope, letterheads |
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Feedback Summary:
| This Version: | |||||
| Overall Rating: | Not rated (0.0) | Features: | Not rated (0.0) | Support: | Not rated (0.0) |
| Ease of Use: | Not rated (0.0) | Quality / Stability: | Not rated (0.0) | Price: | Not rated (0.0) |
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Featured Reviews
Needs more work... 



- Version: 3.0.1, 12/20/2007 03:42AM PST
(1 of 1 users found this comment useful)
patb
Party Over - Version: 3.0.1, 11/8/2007 10:16AM PST
MAC_1984
On forums, I find everything Chronos states as absurd as even some of the smallest developers have forums. I also have submitted via your new system only to receive responses a week to a week and a half later. Forums are vastly superior at resolving issues, and at the very least affirm what others are experiencing in the way of problems. It is not only Chronos loss, but more so the end users’ loss that the forums were disbanded. A prefect example of an excellent forum is Scrivener’s. Chronos seems bent on ignoring its customers true wishes, and keeping the company in the Dark Ages. Good luck Chronos...you’ll need it.
Re: Ludicrous Upgrade Policies - Version: 3.0.1, 11/1/2007 09:09PM PST
(0 of 1 users found this comment useful)
ChronosSupport (Chronos)As for our forums, we started our support forums about two years ago as an experimental way to conduct technical support (we eliminated our email support at the same time). After about a year, we switched from the forums back to email support because of the overwhelming feedback from customers asking that we switch back to email support. The vast majority of users simply preferred one-on-one support in a less public environment.
We have recently fine-tuned our technical support even more by implementing a ticket-based system that allows customers to track all of their support inquiries. The new system lets users see exactly how long it has taken to get a response and review a history of all their support issues. So far it's been very well accepted.
We appreciate your feedback both positive and negative.
The Chronos Team
The Chronos support site looks impressive but offers nothing - not even a reply!
Some of the features I requested over a year ago (like FULL Royal Mail barcodes) are now in the product Mail Factory.
Maybe SOHO Labels version 4 will fix things?