DOT-TUNES - 4.0.1.16iTunes file sharing network |
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Feedback Summary:
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| Overall Rating: | Not rated (0.0) | Features: | Not rated (0.0) | Support: | Not rated (0.0) |
| Ease of Use: | Not rated (0.0) | Quality / Stability: | Not rated (0.0) | Price: | Not rated (0.0) |
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Featured Reviews
RE: Syncopator - Version: 4.0.0.68, 10/4/2007 10:12AM PST
DOT-POD (DOT-POD)
Hi there,
Merv, I've just searched my emails and found my reply to you on the 4th of September and again on the 14th...Could your spam filter be blocking us? We recently had trouble with Comcast emails could your ISP be blocking them?
From my email.....
>>I tried the address you sent but it seems that your server was not online when I tested...<<
My email to you offered you a free plugin to increase the number of simultaneous connections incase a slow connection was creating a bottleneck and causing the broken images.
We actually provide awesome customer support, the best in the business. I have never received the level of service as high as we provide. We help anyone configure their router etc even if they haven't purchased. I am told constantly how unique our support is and that they have not received such a high level of support before.
We also offer live support and I'm online with Live Support every day.
Please email and let us know if you would like to continue to resolve your issue or if you would like a refund. If you would like a refund then please email and let us know at team@dottunes.net
-Jeff
Merv, I've just searched my emails and found my reply to you on the 4th of September and again on the 14th...Could your spam filter be blocking us? We recently had trouble with Comcast emails could your ISP be blocking them?
From my email.....
>>I tried the address you sent but it seems that your server was not online when I tested...<<
My email to you offered you a free plugin to increase the number of simultaneous connections incase a slow connection was creating a bottleneck and causing the broken images.
We actually provide awesome customer support, the best in the business. I have never received the level of service as high as we provide. We help anyone configure their router etc even if they haven't purchased. I am told constantly how unique our support is and that they have not received such a high level of support before.
We also offer live support and I'm online with Live Support every day.
Please email and let us know if you would like to continue to resolve your issue or if you would like a refund. If you would like a refund then please email and let us know at team@dottunes.net
-Jeff
Most Recent Replies: View All 1 Replies
- RE: Syncopator
Great idea, but doesn't work properlly -- & cust. svce. nonexistant. 



- Version: 4.0, 9/21/2007 01:23AM PST
soundsgoodtome
I purchased DOT.iphone, almost 4 weeks ago and followed the instructions to the letter. But it wasn't working properly. Nothing unusual, here -- a MacBook Pro and an iPhone. After double-checking everything, I wrote the developer, and received the following reply (excerpt):
>> I have not received such a report and I'd love to get to the bottom of it. Any chance you could send me your ip address and I'll test from here? <<
So I sent the information requested and waited for a reply, but never heard back. Eleven days later, I sent a friendly follow-up email, requesting an update. No reply. As of today, 3 weeks has passed, and I have yet to hear a peep from the developer.
Again, I *paid* for this software -- not just the free version -- and for nearly 4 weeks, I've been unable to use it. Three weeks with no reply is unacceptable.
>> I have not received such a report and I'd love to get to the bottom of it. Any chance you could send me your ip address and I'll test from here? <<
So I sent the information requested and waited for a reply, but never heard back. Eleven days later, I sent a friendly follow-up email, requesting an update. No reply. As of today, 3 weeks has passed, and I have yet to hear a peep from the developer.
Again, I *paid* for this software -- not just the free version -- and for nearly 4 weeks, I've been unable to use it. Three weeks with no reply is unacceptable.
I find the shameless self-promotion and gaudy logos which are pervasive in the program and the web page it publishes very distasteful and un-Mac-like, right down to the all-caps application name. OK, I'll say it, the whole thing really looks like something from the Windows world. Also be aware that it's not really free. Having more than one user will cost you $20, and having changes to your music library auto-updated in DOT.TUNES (OSX)'s database is $40(!). You even have to go through an annoying process to "validate" your "first free plugin" to publish album artwork. I'd much rather just pay a reasonable fee for a program that does what it should.
MyTunesRSS provides a much nicer look and feel, includes auto-library sync and cover art publishing but is more techie in its setup and does not offer playback in its published web page, otherwise it'd be the clear choice.