SilverFast Ai (Epson) Perfection 4870 - 6.6.0r1scanner software |
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| Overall Rating: | Not rated (0.0) | Features: | Not rated (0.0) | Support: | Not rated (0.0) |
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Simply does not work 



- Version: 6.6.0r1, 7/30/2009 03:04PM PST
Guy Carmeli
Most Recent Replies: View All 1 Replies
- ***UPDATE***
WOW 



- Version: 6.4.4r7, 11/22/2006 08:33AM PST
(0 of 1 users found this comment useful)
chandivine
I am impressed by what SilferFast does to my scanner. Way better than Epson SW - alone the Multi-Sampling functions turns my Epson into a real HighEnd scanner.
Absolutely reccomended!
Thanks!
Absolutely reccomended!
Thanks!
Out of the box the Epson Scan works much better 



- Version: 6.4.1r4, 6/15/2005 10:50AM PST
jaybee2005
Using the default settings on both of these plug-ins the Epson scans were almost perfect and Silverfast were unacceptible. I imagine a more skilled person could get better results but if you are doing mostly reflective art I would save the money and use what came in the box.
When I purchased a new Mac Pro workstation last year I had to upgrade SF to version 6.6 in order for it to work with Leopard and Intel. Since then it has not worked. Every time I launch it, whether through the PS plugin or standalone, it gives me a "scanner not found" error, and either quits or I have to force quit it together with PS losing my work. Apple's Image Capture and Epson's Epson Scan find the scanner immediately. Ironically, using Windows XP via Boot Camp with the same version of SF works fine as well.
I am a veteran Mac user with good technical background. I keep my workstation up to date, and check it for problems regularly. I can see clearly that this version of SF is problematic, but support only replies with general solutions like reseting, re-installing, checking permissions, etc. I have been very specific in my description of the problem numerous times but I do not get professional and specific responses. I use many other products, and I have worked myself in software companies for many years; I can see clearly when I am dealing with a low quality product. Even when it did work in prior versions, the software seemed outdated and buggy. While the scan technology produced great results, the usability was awful. The interface is amateurish and belongs to the early 90's.
I have tried to post my problem in their forum twice but the post did not appear.
I cannot find anywhere on their site a customer service address, so I sent my request to sales, after giving up on the support team, but I did not get a response from them as well.
I currently do not want any explanations or support assistance - just my money back. I am infuriated and disappointed from this attitude, and surprised by the lack of professionalism. I've never experienced such apathy and disrespect from a "respected" company.