Phlink - 3.0.1telephony app: multiple mailboxes, phone trees, caller ID... |
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Feedback Summary:
| Version 3.0.1: | |||||
| Overall Rating: | Features: | Support: | |||
| Ease of Use: | Quality / Stability: | Price: | |||
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Featured Reviews
Support is a shame 



- Version: 4.0.2, 7/5/2008 04:07AM PST
(2 of 2 users found this comment useful)
PerserMost Recent Replies: View All 1 Replies
- Support is a shame
Product is fair to good/support is only fair 



- Version: 3.6.1, 1/21/2008 12:00AM PST
(2 of 3 users found this comment useful)
skepstein
The reviews you see here are pretty accurate. If you're facile with AppleScript and do not need tech support, the application generally works quite well.
The problem is that out of the box, there are numerous users with difficulties. I have had trouble with getting Phlink to hang up the phone reliably, and most recently find that the program hangs every week or so, necessitating a backup answering system as calls would otherwise be missed.
Tech support is spotty at best. There is a online forum, and helpful suggestions are offered, but notice that there are numerous complaints on the forum about the lack of support from the developer.
Now that PhoneValet is available in a considerably cheaper version (I think it's only $50), I think it's worth considering which product to get. I won't be upgrading to Phlink 4.0 for $40 until I have some answering regarding support for the product going forward.
The problem is that out of the box, there are numerous users with difficulties. I have had trouble with getting Phlink to hang up the phone reliably, and most recently find that the program hangs every week or so, necessitating a backup answering system as calls would otherwise be missed.
Tech support is spotty at best. There is a online forum, and helpful suggestions are offered, but notice that there are numerous complaints on the forum about the lack of support from the developer.
Now that PhoneValet is available in a considerably cheaper version (I think it's only $50), I think it's worth considering which product to get. I won't be upgrading to Phlink 4.0 for $40 until I have some answering regarding support for the product going forward.
Suddenly Very Broken Product and Company 



- Version: 3.6.1, 12/17/2007 11:45PM PST
(2 of 3 users found this comment useful)
torchydt
Have used for years without issue. Since Leopard the product is very broken for me, and judging by their support forums, many others. In the past they used to be very responsive but now support e-mails and messages in the forums go unanswered. When I bought this it was stocked by Apple but I see the online store no longer lists it. Is there a connection I wonder? I advise caution with this. Would love it to be fixed because when it worked it was fine. Now if often refuses to answer calls, often doesn't recognise caller IDs, on the rare occasions it picks up a call it refuses to hang up..
Great shame.
Great shame.
I contacted support on 16th of June and send a reminder every few days - no answer (not even a "we could reproduce the problem and are working on it") till today (5th of July).
It's is a shame to treat your paying customers like this!