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Mac OS X  |  Business / Productivity  |  Contact Management / CRM  |  Phlink

Phlink

Phlink - 3.0.1

telephony app: multiple mailboxes, phone trees, caller ID...

All Time: (3.5)
Version 3.0.1: (4.3)
Selected Version: 3.0.1
Release Date: 2006-03-28
License: Update
Downloads (version 3.0.1): 581
Downloads (all versions): 21,751
Price: $149.95

Information Related to Version:

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Product Description:

Ovolab Phlink turns your Mac into a powerful answering machine and telephone information center.

Widely used in the home, home office and in businesses, Ovolab Phlink greets callers with personalized greetings, plays caller-specific ringtones, forwards voicemail messages by email, logs incoming and outgoing calls, and much more.

Ovolab Phlink can sort messages into multiple voice mailboxes, and email them to predefined email addresses - encoded in a highly-compressed format such as AAC or 3GPP (the latter can turn a one-minute message into a small, 60KB attachment). Your voicemail will reach you, anywhere in the world, by email!

You can set up Ovolab Phlink to provide information to the caller, either through prerecorded audio messages or by using Mac OS X's speech synthesis.
As an example, Ovolab Phlink can look up weather forecasts on the Internet and read them to the caller, or restart a server, and much more - thanks to the power of AppleScript and Ovolab technology.

With Ovolab Phlink, you can create phone trees that callers navigate using their telephone's keypad.

Phlink is also essential in the office, where it can announce callers and pop up dynamic information about the caller every time the phone rings, by looking it up in a database or online.

Ovolab Phlink gives a professional touch to your telephone line: it's a perfect choice for shops, home offices and small businesses, while it also allows families to make their telephone part of the digital hub.

What's new in this version:

Minor bug fixes; correctly identifies caller ID in the UK, Denmark, Sweden; updated german localization.

Operating System Requirements:

This product is designed to run on the following operating systems:

  • Mac OS X 10.4 PPC
  • Mac OS X 10.3.9
  • Mac OS X 10.3

Additional Requirements:

  • Mac OS X 10.3 or higher
  • Includes full support for Spotlight searching, Dashboard widgets and Automator actions in Mac OS X 10.4 Tiger.

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Feedback Summary:

Version 3.0.1:
Overall Rating: (4.3) Features: (4.7) Support: (3.7)
Ease of Use: (4.0) Quality / Stability: (4.0) Price: (3.7)
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Phlink ReviewSupport is a shame - Version: 4.0.2, 7/5/2008 04:07AM PST

(2 of 2 users found this comment useful)

Perser
After a move from Tiger to Leopard I had to change the hard drive to store the voice recordings on - after re-configuring Phlink to use the new path to the recordings folder new recordings go in there pretty well but I can't play the old recordings anymore from within Phlink. :-(

I contacted support on 16th of June and send a reminder every few days - no answer (not even a "we could reproduce the problem and are working on it") till today (5th of July).

It's is a shame to treat your paying customers like this!
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Phlink ReviewProduct is fair to good/support is only fair - Version: 3.6.1, 1/21/2008 12:00AM PST

(2 of 3 users found this comment useful)

skepstein
The reviews you see here are pretty accurate. If you're facile with AppleScript and do not need tech support, the application generally works quite well.

The problem is that out of the box, there are numerous users with difficulties. I have had trouble with getting Phlink to hang up the phone reliably, and most recently find that the program hangs every week or so, necessitating a backup answering system as calls would otherwise be missed.

Tech support is spotty at best. There is a online forum, and helpful suggestions are offered, but notice that there are numerous complaints on the forum about the lack of support from the developer.

Now that PhoneValet is available in a considerably cheaper version (I think it's only $50), I think it's worth considering which product to get. I won't be upgrading to Phlink 4.0 for $40 until I have some answering regarding support for the product going forward.
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Phlink ReviewSuddenly Very Broken Product and Company - Version: 3.6.1, 12/17/2007 11:45PM PST

(2 of 3 users found this comment useful)

torchydt
Have used for years without issue. Since Leopard the product is very broken for me, and judging by their support forums, many others. In the past they used to be very responsive but now support e-mails and messages in the forums go unanswered. When I bought this it was stocked by Apple but I see the online store no longer lists it. Is there a connection I wonder? I advise caution with this. Would love it to be fixed because when it worked it was fine. Now if often refuses to answer calls, often doesn't recognise caller IDs, on the rare occasions it picks up a call it refuses to hang up..

Great shame.
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