Ovolab Phlink - 4.0.3telephony app: multiple mailboxes, phone trees, caller ID... |
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Feedback Summary:
| This Version: | |||||
| Overall Rating: | Not rated (0.0) | Features: | Not rated (0.0) | Support: | Not rated (0.0) |
| Ease of Use: | Not rated (0.0) | Quality / Stability: | Not rated (0.0) | Price: | Not rated (0.0) |
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Featured Reviews
Support is a shame 



- Version: 4.0.2, 7/5/2008 04:07AM PST
(1 of 1 users found this comment useful)
Perser
Product is fair to good/support is only fair 



- Version: 3.6.1, 1/21/2008 12:00AM PST
(1 of 2 users found this comment useful)
skepsteinThe problem is that out of the box, there are numerous users with difficulties. I have had trouble with getting Phlink to hang up the phone reliably, and most recently find that the program hangs every week or so, necessitating a backup answering system as calls would otherwise be missed.
Tech support is spotty at best. There is a online forum, and helpful suggestions are offered, but notice that there are numerous complaints on the forum about the lack of support from the developer.
Now that PhoneValet is available in a considerably cheaper version (I think it's only $50), I think it's worth considering which product to get. I won't be upgrading to Phlink 4.0 for $40 until I have some answering regarding support for the product going forward.
Suddenly Very Broken Product and Company 



- Version: 3.6.1, 12/17/2007 11:45PM PST
(1 of 2 users found this comment useful)
torchydtGreat shame.
I contacted support on 16th of June and send a reminder every few days - no answer (not even a "we could reproduce the problem and are working on it") till today (5th of July).
It's is a shame to treat your paying customers like this!