Existing users, 
 VersionTracker - 6.0Feedback area for the new VersionTracker.com features |
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Feedback Summary:
| Version 6.0: | |||||
| Overall Rating: |   (2.0) |
Features: | (2.8) |
Support: | (2.3) |
| Ease of Use: | (1.6) |
Quality / Stability: | (2.2) |
Price: | (2.7) |
Key to Types of Feedback:
Reviews 
Troubleshooting 
Usage Tips 
Developer Notes 
Commentary 
Featured Reviews
incommunicado, ad nauseum - Version: 6.5b2, 7/11/2004 01:42PM PST
(1 of 2 users found this comment useful)
sjk
phantom ratings and other VT issues - Version: 6.5b2, 4/19/2004 08:32PM PST
(2 of 3 users found this comment useful)
sjk
Prompted by feedback about "phantom ratings" on the Apple AirPort Management Tools page I've decided to post some feedback here...
I've written about those "phantom ratings" several times and never gotten a response.
Another mystery is why it's often necessary to click the View All link to see a full page of entries for the current release even when there are under ten total. For example, the main product info page for this item only displayed five out of six feedback entries. That behavior started happening a few months ago.
And there's the "Haven" typo (should be "Haven't) under the "Used Product For" dropdown menu on the feedback submission page.
Those are just three of many unexplained and unresolved VT problems which have crept into this service over time. I'd hope for less sloppiness and higher quality from a primarily Mac-centric service like this but they rarely get around to fixing some of the most obvious and simple things, like that menu typo, while new seemingly random glitches appear. A victim of feeping creaturism, IMhO.
And when's the last time VT staff sent out a newsletter about service updates/issues, at least so we know they're still alive? Don't paying customers occasionally deserve that? 'Tis yet another of the growing list of reasons why I won't recommend VT... or at least not without informing people to be prepared for a possibly disappointing experience. I'm sure the two-star rating here is already a cause for "suspicion".
I've written about those "phantom ratings" several times and never gotten a response.
Another mystery is why it's often necessary to click the View All link to see a full page of entries for the current release even when there are under ten total. For example, the main product info page for this item only displayed five out of six feedback entries. That behavior started happening a few months ago.
And there's the "Haven" typo (should be "Haven't) under the "Used Product For" dropdown menu on the feedback submission page.
Those are just three of many unexplained and unresolved VT problems which have crept into this service over time. I'd hope for less sloppiness and higher quality from a primarily Mac-centric service like this but they rarely get around to fixing some of the most obvious and simple things, like that menu typo, while new seemingly random glitches appear. A victim of feeping creaturism, IMhO.
And when's the last time VT staff sent out a newsletter about service updates/issues, at least so we know they're still alive? Don't paying customers occasionally deserve that? 'Tis yet another of the growing list of reasons why I won't recommend VT... or at least not without informing people to be prepared for a possibly disappointing experience. I'm sure the two-star rating here is already a cause for "suspicion".
poor service/support - Version: 6.5b2, 11/12/2003 01:56PM PST
(2 of 3 users found this comment useful)
sjk
I've been unable to access/edit my VT preferences for over *six* months. Last contact I had with support staff about it was over two months ago and more recent e-mail I sent last week remains unanswered. As a paying customer I don't think it's too much to ask for, minimally, more timely acknowledgments about a significant account-crippling problem.
This long unresolved issue and lack of communication about it is the most disappointing support service I remember having with any company for quite awhile and enough to prompt me to write publicly about it, something I've never done before, especially since I haven't seen any improvement since the original correspondence.
This long unresolved issue and lack of communication about it is the most disappointing support service I remember having with any company for quite awhile and enough to prompt me to write publicly about it, something I've never done before, especially since I haven't seen any improvement since the original correspondence.
Seriously, VT, what does it take to get your attention?? I've patiently waited while locked out of my account for the past three weeks (not to mention the year of trouble before this) but now you've basically left me no other choice than to come here and leave these comments. Wake up!!