Existing users, 
 Intuit QuickBooks - 2010Manage your financial accounts. |
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Feedback Summary:
| This Version: | |||||
| Overall Rating: |   (1.0) |
Features: | (1.0) |
Support: | (1.0) |
| Ease of Use: | (1.0) |
Quality / Stability: | (1.0) |
Price: | (2.0) |
Key to Types of Feedback:
Reviews 
Troubleshooting 
Usage Tips 
Developer Notes 
Commentary 
Featured Reviews
Trainwreck - Version: 2010, 11/1/2009 06:34AM PST
joricurry
I bought Quickbooks 2010 the day it came out, and wasted 2 hours on the phone with tech support (even being bumped up to the supervisor level). Quickbooks 2010 does NOT connect with any of my Citibank credit cards, or with Chase. Finally after over 2 hours, the tech said he was going to fast-track this issue to the development team (after he took over my screen and agreed that yes, it doesn't work). The whole reason I bought this was to utilize the internal credit card processing system, and clearly if it can't communicate online, it's a waste of money.
Same old Intuit Crap - Version: 2010, 9/28/2009 12:57PM PST
(1 of 1 users found this comment useful)
archie2
I purchased Quickbooks 2009 almost exactly one year ago. I asked if there was an upgrade price to Quickbooks 2010 and the answer was NO! You have to pay the full price of $200. So in effect I pay Intuit $200 a year to keep up to date and run Quickbooks. Most software developers give previous customers a break on upgrades. Not Intuit!! Well I intend on using the old version for as long as it works. Then I am switching to another more sensitive accounting software company.
This is not it.
Brief history.
Originally we bought QB 2007 and that has been more than problematic.
The program is incomplete or only works partially.
What you see is not what you get in a print out and they are aware of that and wouldn't fix it.
I contacted Intuit here in the states and was told that they really are not concerned with Mac's because of the small market for them. What I see, bugs and all is all I was going to get.
I have to run a second invoicing program that we then copy over to the accounting part of QB.
Today:
When it came out, I could not install Snow Leopard, because QB 2007 would not run on it.
I contacted Intuit and they told me that all of the problems I had were solved now with QB 2010.
Last week, I downloaded QB 2010 which will only run on Snow Leopard.
Installed Snow Leopard, tried to open QB 2010 and it wouldn't accept my password.
Contacted Intuit and was told that I could not receive a new download, but would have to email in my corrupted (downloaded) QB 2010 file to get it fixed.
In the mean time, my QB 2007 won't run, because we have Snow Leopard installed.
It is now one week later, our file is supposedly fixed so we followed the link to the Intuit page to retrieve our file. But now we get an "invalid login" dialog when we try to access the site that has our file w/ the reset password.
After an 1/2 hour waiting to speak with someone who couldn't access it either, we are told that we will have to wait for someone to call us.
In the mean time, my book keeper is sitting here in my office, unable to work.
Intuit really takes care of Macintosh users as an after thought.
It's too bad that more book keepers and accountants don't use something else.