PhotoKit - 1.2.2Photoshop plug-in, toolkit for photographers |
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Feedback Summary:
| Version 1.2.2: | |||||
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Featured Reviews
well...okay. maybe. - Version: 1.2.6, 3/15/2008 02:21AM PST
plaintiger
Most Recent Replies: View All 1 Replies
- well...okay. maybe.
pure, unadulterated nightmare 



- Version: 1.2.6, 3/11/2008 01:51AM PST
plaintiger
i tried the demo and was impressed enough to buy the software - despite the inability to preview the effects of the filters before you apply them - and then the nightmare began. when i attempt to "activate" the software, i get an error message saying "unable to activate. press the activate button again to try activating man" (at this point the text meets the edge of the dialog box and stops). following the instructions, i click the "activate" button a second time, whereupon Photoshop crashes.
i reinstalled the software without removing the old copy first; this produced no change in the product's behavior.
so next, i figure i'll uninstall the plugin and then reinstall, starting fresh. good plan, but it can't be carried out because simply removing the Photokit Plug-In Module folder from Applications/Adobe Photoshop CS3/Plug-Ins/Automate, then quitting Photoshop and reinstalling PhotoKit does not reverse my previous entry of the serial number, so that although i've removed some of the software and reinstalled, the failed activation process remains unchanged, picking up at the same place and failing in the same way every time i try it, as if i'd never removed or reinstalled the software at all.
so the next logical step would be to consult the documentation to find the uninstallation instructions that will allow me to completely remove the plugin and really start fresh, right?
yes, that would be a good plan - if there *were* any uninstallation instructions. but there are not. not in the ReadMe, not in the User's Guide (which lacks both a table of contents and a troubleshooting section), not on the website. i look at the website's support page, but that's a complete joke - the page consists of exactly three "support notes," none of which are of any interest or relevance to anyone already using (or *trying* to use) the latest version of the plugin. so that plan's out.
as a last resort, i decide to join the company's user forum in hopes of finding help there. unfortunately, clicking the button labeled, "enter the pixelgenius forums" presents me with a dialog box in which i must enter my username and password to gain access. i don't have a username and password. but that's no big deal, right? i just register, and i'll be good to go. yep.
that is, if there was any way to register.
but there isn't.
so i've had enough. i've dealt with companies before that screw up in every conceivable way and several inconceivable ones (can you say, "Pitney Bowes"? how about, "Verizon"? sure. i knew you could) and i refuse to knowingly do it again. so i'm going to get a refund for this promising-looking but ultimately non-functional software from this half-@$$ed company and run far, far away, stopping only long enough to tell all my photographer friends of my experience.
i reinstalled the software without removing the old copy first; this produced no change in the product's behavior.
so next, i figure i'll uninstall the plugin and then reinstall, starting fresh. good plan, but it can't be carried out because simply removing the Photokit Plug-In Module folder from Applications/Adobe Photoshop CS3/Plug-Ins/Automate, then quitting Photoshop and reinstalling PhotoKit does not reverse my previous entry of the serial number, so that although i've removed some of the software and reinstalled, the failed activation process remains unchanged, picking up at the same place and failing in the same way every time i try it, as if i'd never removed or reinstalled the software at all.
so the next logical step would be to consult the documentation to find the uninstallation instructions that will allow me to completely remove the plugin and really start fresh, right?
yes, that would be a good plan - if there *were* any uninstallation instructions. but there are not. not in the ReadMe, not in the User's Guide (which lacks both a table of contents and a troubleshooting section), not on the website. i look at the website's support page, but that's a complete joke - the page consists of exactly three "support notes," none of which are of any interest or relevance to anyone already using (or *trying* to use) the latest version of the plugin. so that plan's out.
as a last resort, i decide to join the company's user forum in hopes of finding help there. unfortunately, clicking the button labeled, "enter the pixelgenius forums" presents me with a dialog box in which i must enter my username and password to gain access. i don't have a username and password. but that's no big deal, right? i just register, and i'll be good to go. yep.
that is, if there was any way to register.
but there isn't.
so i've had enough. i've dealt with companies before that screw up in every conceivable way and several inconceivable ones (can you say, "Pitney Bowes"? how about, "Verizon"? sure. i knew you could) and i refuse to knowingly do it again. so i'm going to get a refund for this promising-looking but ultimately non-functional software from this half-@$$ed company and run far, far away, stopping only long enough to tell all my photographer friends of my experience.
alright, so after my nightmare experience i contacted pixelgenius tech support and they told me how to fix the problem (the one where the plugin couldn't be "activated") and now it's working and of course that's mollified me somewhat. i'm using the software and deciding whether i'm going to keep it or take a refund. the software's functionality can be nice even though i still think the lack of a preview function is a glaring omission - i don't think i've ever used a photoshop plugin that doesn't show you a preview of the effect before you apply it - and re-reading my previous post reminds me of how bass-ackwards this company is and how i think i really don't want to support it.
on the one hand, the fact that the software's working now lulls me into complacency. on the other, i groan inwardly every time i use it because the lack of a preview function means i usually have to run the plugin several times to find the combination and levels of effects i want. this is ridiculously inconvenient and time-consuming, and those are not adjectives one wants associated with one's workflow.
really - i'm bewildered that pixelgenius let this thing out the door without a preview function. that's no great evidence of genius, if you ask me.