Existing users, 
 Cleaner - 6.0.2b1Streaming media, CD & DVD authoring tool |
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Feedback Summary:
| Version 6.0.2b1: | |||||
| Overall Rating: |   (2.7) |
Features: | (3.3) |
Support: | (3.0) |
| Ease of Use: | (3.7) |
Quality / Stability: | (3.0) |
Price: | (1.3) |
Key to Types of Feedback:
Reviews 
Troubleshooting 
Usage Tips 
Developer Notes 
Commentary 
Featured Reviews
HORRIBLE customer support and upgrade path - Version: 6.5, 8/23/2006 03:51PM PST
(4 of 4 users found this comment useful)
patrick69
After not being able to order an upgrade on their web site (errors on their order page), I called their customer support. I've been a user since V1.0 when it was developed by Terran and I gave Autodesk two of my original serial #'s for an upgrade path. They told me that both of them were not valid serials and they couldn't help me. WTF? I also tried the trial and barely anything worked on it, including H264. These people obviously don't want any continued or new users for this product. I was furious that they "couldn't find" both of my original serial numbers that bought legally and have used for years. I'm sure as hell not buying it for the NEW price now. Horrible customer support.. AAArrrgghhh.
cleaner 6.5: A long-awaited dissapointment - Version: 6.5, 7/21/2006 02:48AM PST
(3 of 3 users found this comment useful)
steve r.
I went to download the 30-Day trial version, although that name is misleading. It's a "limited to 50 uses" and "add watermark" trial version. On top of that, you have to agree to receive emails from Autodesk AND any company they wish to give your information to. I repeat: it's not optional, the only alternative you have is not to download the trial.
That would have all been fine, if it had worked, which it didn't. I applied H.264 and started to convert a part of a DV clip. The output file was a fraction of the length of what I had selected, and it also created an "unflattened" file on the desktop, which seems to be a work-in-progress file that Cleaner forgot to delete after completion.
QuickTime 7 and/or Compressor will do most of the conversions I need, and I use Flip4Mac for Windows Media conversions. It's not as convenient as an all-in-one solution, but hey, at least they work!
That's it. Bye, bye, Cleaner. Autodesk have had a few years to produce 6.5 from 6, which I was a big fan and registered customer of. But they made a buggy beta version instead.
$599 or $125 for the update? What for, I ask?
That would have all been fine, if it had worked, which it didn't. I applied H.264 and started to convert a part of a DV clip. The output file was a fraction of the length of what I had selected, and it also created an "unflattened" file on the desktop, which seems to be a work-in-progress file that Cleaner forgot to delete after completion.
QuickTime 7 and/or Compressor will do most of the conversions I need, and I use Flip4Mac for Windows Media conversions. It's not as convenient as an all-in-one solution, but hey, at least they work!
That's it. Bye, bye, Cleaner. Autodesk have had a few years to produce 6.5 from 6, which I was a big fan and registered customer of. But they made a buggy beta version instead.
$599 or $125 for the update? What for, I ask?
I had to register again (used the correct info) but it wouldn't register anymore...