Existing users, 
 Apple Remote Desktop Admin - 3.3Remote control to manage Macs. |
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Feedback Summary:
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| Overall Rating: | Not rated (0.0) | Features: | Not rated (0.0) | Support: | Not rated (0.0) |
| Ease of Use: | Not rated (0.0) | Quality / Stability: | Not rated (0.0) | Price: | Not rated (0.0) |
Key to Types of Feedback:
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Usage Tips 
Developer Notes 
Commentary 
Featured Reviews
Fantastic update 
- Version: 3.3, 8/20/2009 10:00PM PST
(3 of 3 users found this comment useful)
mekanik1_dotmac
It's a mess and apparently forgotten by Apple 
- Version: 3.2.2, 5/28/2009 11:52AM PST
(1 of 3 users found this comment useful)
adavey
It now hangs intermittently and crashes at start-up. Little to no mention of this in Apple's "support" area. Plenty of problems in Discussion Groups, however.
If updating a system with Migration assistant, it breaks the Remote Desktop Admin with no way to fix it.
There is no real "uninstall" feature to help facilitate clean re-installs.
The new screen sharing feature in the OS does me little good for reports and mass installs.
buggerd buggered buggered
If updating a system with Migration assistant, it breaks the Remote Desktop Admin with no way to fix it.
There is no real "uninstall" feature to help facilitate clean re-installs.
The new screen sharing feature in the OS does me little good for reports and mass installs.
buggerd buggered buggered
Please help! Please fix... Remote Desktop Crashes/Hangs - Version: 3.2.2, 9/18/2008 05:15PM PST
(1 of 1 users found this comment useful)
JoelDC80
Hi all,
I have been using Apple Remote Desktop just over a month to observe, update and control Macs at a School Network.
I've just recently (yesterday) installed the update 3.2.2 from Apple and these are the symptoms found:
Crashes
Hangs
Slow
When I look at the Activity Monitor, it appears that Remote Desktop is 'Not Responding'- this happens when I click on 'Scan' on the side panel.
We have over 400 computers school wide. Again, it has been working very well and was very pleased with being able to update a room and monitor get reports etc etc... but now, after the update it just crashes.
Also, I have 'Workgroup Manager' installed and this appears to have been affected also... when I launch the app, I get the spinning wheel of death- before it was lightning fast
I have tried uninstalling and reinstalling ARD only to receive an error that it needed to be updated.
Is there a way to revert back to the previous version of ARD without having to update?
Thanks
JoelDC
I have been using Apple Remote Desktop just over a month to observe, update and control Macs at a School Network.
I've just recently (yesterday) installed the update 3.2.2 from Apple and these are the symptoms found:
Crashes
Hangs
Slow
When I look at the Activity Monitor, it appears that Remote Desktop is 'Not Responding'- this happens when I click on 'Scan' on the side panel.
We have over 400 computers school wide. Again, it has been working very well and was very pleased with being able to update a room and monitor get reports etc etc... but now, after the update it just crashes.
Also, I have 'Workgroup Manager' installed and this appears to have been affected also... when I launch the app, I get the spinning wheel of death- before it was lightning fast
I have tried uninstalling and reinstalling ARD only to receive an error that it needed to be updated.
Is there a way to revert back to the previous version of ARD without having to update?
Thanks
JoelDC
Most Recent Replies: View All 3 Replies
- Please help! Please fix... Remote Desktop Crashes/Hangs
Numerous crashes - Version: 2.2, 3/24/2008 03:37PM PST
mactester.com
Haven't used this in a long time, just installed ARD 2.2 on 10.3.9 PBG4; "Uncaught exception was raised", usually associated with far-too-regular crashes - on launch, on scan.
2008-03-24 16:23:07.150 Remote Desktop[526] An uncaught exception was raised
2008-03-24 16:23:07.151 Remote Desktop[526] *** -[NSCFArray objectAtIndex:]: index (33) beyond bounds (33)
2008-03-24 16:23:07.151 Remote Desktop[526] *** Uncaught exception: <NSRangeException> *** -[NSCFArray objectAtIndex:]: index (33) beyond bounds (33)
2008-03-24 16:34:07.370 Remote Desktop[581] *** -[NSCFString setHostResolves:]: selector not recognized
2008-03-24 16:34:07.370 Remote Desktop[581] An uncaught exception was raised
2008-03-24 16:34:07.370 Remote Desktop[581] *** -[NSCFString setHostResolves:]: selector not recognized
2008-03-24 16:34:07.371 Remote Desktop[581] *** Uncaught exception: <NSInvalidArgumentException> *** -[NSCFString setHostResolves:]: selector not recognized
Dreadful!
2008-03-24 16:23:07.150 Remote Desktop[526] An uncaught exception was raised
2008-03-24 16:23:07.151 Remote Desktop[526] *** -[NSCFArray objectAtIndex:]: index (33) beyond bounds (33)
2008-03-24 16:23:07.151 Remote Desktop[526] *** Uncaught exception: <NSRangeException> *** -[NSCFArray objectAtIndex:]: index (33) beyond bounds (33)
2008-03-24 16:34:07.370 Remote Desktop[581] *** -[NSCFString setHostResolves:]: selector not recognized
2008-03-24 16:34:07.370 Remote Desktop[581] An uncaught exception was raised
2008-03-24 16:34:07.370 Remote Desktop[581] *** -[NSCFString setHostResolves:]: selector not recognized
2008-03-24 16:34:07.371 Remote Desktop[581] *** Uncaught exception: <NSInvalidArgumentException> *** -[NSCFString setHostResolves:]: selector not recognized
Dreadful!
c'mon Apple get it together - pls ! - Version: 3.2, 1/14/2008 09:28AM PST
mfix--2008
ARD 3.2 still does NOT support European Keyboards problerly (typing Umlaut-Passwords is impossible) - and it hangs and crashes and looses configured nodes, IP's, Logins running on Leopard 10.5.1, pls Apple get it together soon - it's quite annoying like this and since Apple made Leopard and ARD... [ For the ones which cannot live with a half backen beast like this I do recommend Timbuktu which is out in the Leo compatible 8.7 Version and performs flawlessly as always ! ] go figure Apple
Still no sorting options... - Version: 3.2, 10/19/2007 03:47AM PST
ovl
There´s probably many fine improvements here, but still no sorting options for the computer-lists !?
Plain old alphabetical would do, Finder-style would be even better.
As it is, you have to manually rearrange your lists constantly, as new lists go to the bottom of the list.
Plain old alphabetical would do, Finder-style would be even better.
As it is, you have to manually rearrange your lists constantly, as new lists go to the bottom of the list.
Crashes and hangs on intel machine - Version: 3.1, 5/2/2007 05:12AM PST
(1 of 1 users found this comment useful)
Mac-Fan No 1
I used ARD for over a year now and everything worked fine until I got a new MacPro. Then suddenly work was a pain in the a... It seems that Apple doesn't test their software on new machines:-(
I already installed ARD from the scratch but it didn't help anything. Seems that I've got to switch to my G4 PowerBook. Though this machine is five years old it runs everything I need to administrate the whole network, including ARD!
I already installed ARD from the scratch but it didn't help anything. Seems that I've got to switch to my G4 PowerBook. Though this machine is five years old it runs everything I need to administrate the whole network, including ARD!
Won't connect to external network - Version: 3.1, 4/1/2007 12:27PM PST
Twistyfaster
Works fine controlling the iMac in the next room over my home wireless network, but I actually bought ARD to administer my 80-year-old mother's computer in another city. Maybe it can do this and maybe it can't (Apple says it can), but I'll never know; the specific instructions for this over-the-internet connection feat are apparently a state secret.
I've been a Mac user for 20 years so I'm not exactly a babe in the Apple woods, but I'm not a pro network administrator, either; documentation sucks if connecting to external networks is your goal, and the forums aren't much help, either.
Upshot: Unless you just need to control computers on your local network, give this one a miss. I've been screwing around with it nonstop for 2 days now, it's still not working, and I'm throwing in the towel. In fact, that's what brought me to VersionTracker today: I'm looking for alternatives that will actually work as advertised without having to spend 3 weeks poring over every little internet discussion forum and looking up definitions for jargon. Fooey.
I've been a Mac user for 20 years so I'm not exactly a babe in the Apple woods, but I'm not a pro network administrator, either; documentation sucks if connecting to external networks is your goal, and the forums aren't much help, either.
Upshot: Unless you just need to control computers on your local network, give this one a miss. I've been screwing around with it nonstop for 2 days now, it's still not working, and I'm throwing in the towel. In fact, that's what brought me to VersionTracker today: I'm looking for alternatives that will actually work as advertised without having to spend 3 weeks poring over every little internet discussion forum and looking up definitions for jargon. Fooey.
Most Recent Replies: View All 4 Replies
ARD 3.1 Crash, Beachball, and Hang on Intel Systems - Version: 3.1, 11/29/2006 03:12PM PST
(1 of 1 users found this comment useful)
z19860
I ran ARD 3.0 on MacBook for few months until 3.1 came out. As soon as I updated to 3.1, I started seeing Beachballs everytime trying to Control a system or close a Control window. Also having problem with Video clips not refreshing properly on remote systems. After I uninstalled 3.1 and went back to 3.0 everything went back to normal beside refresh issue. I also downgraded clients from 3.1 to 3.0 (what a pain). Talked to Apple support and they suggested resetting options under System Preferences which didn't help. Reinstalling 3.0 and 3.1 which didn't help. Finally, they suggested whip out system and reinstall 3.0 then update to 3.1. BTW, ARD 3.1 has no problem on iBook G4.
Installation tip - Version: 3.1, 11/16/2006 10:06PM PST
(3 of 3 users found this comment useful)
deejemon
Remember to install ARD 3.0 onto a machine *before* you upgrade the client to 3.1. Since ARD 3.1 is an updater and you need ARD 3.0 to be installed first, a machine which has already had the client updated to 3.1 will be difficult to set up as a new admin machine.
But not impossible.
Look inside the ARD 3.0 installer bundle, into Contents > Installers. Install RemoteDesktopAdmin.pkg and RemoteDesktopRMDB.pkg, but skip the RemoteDesktopClient.mpkg (that's the one that's causing the failure).
Then install ARD 3.1 update.
But not impossible.
Look inside the ARD 3.0 installer bundle, into Contents > Installers. Install RemoteDesktopAdmin.pkg and RemoteDesktopRMDB.pkg, but skip the RemoteDesktopClient.mpkg (that's the one that's causing the failure).
Then install ARD 3.1 update.
Everything is fast. Window behavior has been fixed, windows stay in the background if they reconnect, instead of popping up and stealing focus. The network scanning happens in seconds, not minutes.
I couldn't be happier with this update. It really feels like a whole new application.