HP Scanjet 3500c series - 5.5.6

This version is supposed to be compatable with OS X 10.4.x but not on my system it ain't. I'm using only OS X (10.4.9, now 10.4.10), not Classic. Although Image Zone seems to work OK, the HP Scan Pro will quit after a single or few scans. Worse, the program stays in memory but unresponsive (red highlighted as such in the Force Quit panel) and can't be Force Quitted. Only a restart gets rid of it and allows it to be used again. I have already trashed the all the *.hp.* preferences but this didn't help at all. Also seemingly missing from the update is the option to time-out the lamp. I should have kept the previous version installed, which seemed fine.

As a further annoyance and potentially damaging thing, running the updater after the uninstaller, which I ran after the first un-force-quittable collapse of this software, gave a kernal panic on shutdown after the updater was run.

Hello Arthur,

Thank you for contacting HP Total Care.

I hope this fixes your issue.

Complete the following steps:

Uncheck Start up Classic on login to this computer in the Classic System
Preference Pane.

Restart the Mac.

Launch Classic when needed by double-clicking a Classic application
after the computer is fully restarted.


If you have further questions, please reply to this message and we will
be happy to help you.

You may receive an e-mail survey regarding your e-mail support
experience. We would appreciate your feedback.

HP Total Care is a J.D. Power and Associates Certified Technology
Service and Support Center, recognized for consistently providing "An
Outstanding Customer Service Experience". For information on keeping
your HP and Compaq products up and running, please visit our Web site
at:

http://www.hp.com/go/totalcare





Sincerely Tamara,

HP Total Care


Our advice is strictly limited to the question(s) asked and is based on
the information provided to us. HP does not assume any responsibility
or liability for the advice given and shall not be liable for any
direct, indirect, special, incidental or consequential damages in
connection with the use of this information. Always back up your data.
For more information, including technical information updates, please
visit our Web site at http://www.hp.com/support.




Original Message Follows:
-------------------------

Please address the issue!
The issue is:
> What I'm trying to tell you is that there is a clear bug:
> WHEN using the scanner UNDER OS X, I get the error message.
> IF at the same time I have the Classic env running
> But not if classic is not running.
> BUT I am NOT trying to scan under classic, it is running purely to
allow
> me
> to use an old piece of os9 software.
> With me so far?
> What I'm telling you is that I have discovered that your scan
> software/scanner runs fine [ish, still get quit unexpectedly errors]
IF
> I
> quit classic and then scan. So there is some interaction between
classic
> [which is not being used, but is running] and your scan ware running
> under
> os x .I hope I have made it as clear as crystal.
> This bug is clear, specific and I assume replicable. Please attend to
> it.
The issue is not reinstallation, or unexpected quit or international
setting
the issue is as above.
I hope[ vainly] to hear from you soon.
Best wishes
Arthur Battram
On 16/2/06 00:23, "HP OJ/SJ MAC E-mail support"
<macojsj.support.en@mail.support.hp.com> wrote:
> Hello Arthur,
>
> here is a few things we can try.
> I recommend option 3
>
> 1-The error message HP Scan Unexpectedly Quit, or The Application HP
> copy utility has unexpectedly quit is displayed on the Macintosh.
>
> SOLUTION:
>
> Click the International icon within System preferences.
> Click the Format button.
> Then choose the Customize button and change the thousands from a ( ' )
> to any other symbol, or set the Region tab to the original
> country/region of the software localization (for instance: not
> Switzerland (German), but Germany).
> ___________________________________________________
>
>
> 2-HP Scanjet Scanners - Mac OS: OmniPage Pro X Quits When Using HP
> Scanjet Scanners in Mac OS 10.X and Higher
>
>
> ISSUE:
>
>
> When using OmniPage Pro X to OCR a document using PrecisionScan DS or
> the Scanjet Photoshop Plug-in, OmniPage Pro X will quit.
>
> SOLUTION:
>
>
> Use HP Precision Scan Pro to scan to an Image File then open the file
in
> OmniPage Pro X.
> Open Precision Scan Pro using Preview Scan from HP Photo and Imaging
> Director or HP Director.
>
> Click File, then Save as and choose TIFF or Scan To an Image File and
> select TIFF.
>
> Open OmniPage Pro X.
>
> Click Scan Image under the image of a scanner and select Load Image.
>
> Click the button above Load Image and open your image file.
>
> Click the button above Perform OCR to complete the OCR of the image.
>
> Click the button above the "To File . . ." to output to an editable
> file.
>
> Click the button next to "Save Format" to change the file format you
> would like the file saved as, then click Save. RTF 2.0 is a commonly
> used file format to select.
>
> Open the file to see the newly editable file.
>
>
> NOTE: The resolution of the scanned image may need to be increased in
> order to increase the accuracy of the OCR process.
>
> SUMMARY:
>
>
> For further assistance using OmniPage Pro X, please visit
> www.scansoft.com.
>
> ________________________________________________________
>
> 3-HP Scanjet Scanners - Mac OS: Completing a Full Uninstall in Mac OS
> 9.x and OS 10.x
>
> you will need to install the appopriate software for OS 9 in OS 9 and
OS
> 10 in OS 10
>
> ISSUE:
>
>
> The error message Scanner could not be initialized, scanner not found
is
> being displayed or an upgrade from an older version to a new version
of
> the HP Scanjet software will be performed.
>
> NOTE: HP printing software will also be removed during the uninstall
> along with the Scanjet scanner and Memories disc.
>
> SOLUTION:
>
>
> In order to ensure that there are no conflicts or file corruptions, a
> clean uninstall of the software may be necessary.
>
> For uninstalling in OS 9, please refer to the steps below:
> Use the HP Uninstaller:
>
> Open the Macintosh hard drive. (Usually displayed as MAC HD)
>
> Open the Applications (Mac 0S 9) folder.
>
> Open the Hewlett-Packard folder.
>
> Select the HP Uninstaller and open it.
>
> Select Uninstall All Products.
>
> Select Next.
>
> Select Uninstall.
>
> De-selecting extensions:
>
> Select the Apple menu located in the left corner of your screen.
>
> Open Control Panels.
>
> Open Extension Manager.
>
> Locate and uncheck the following extensions:
>
> HP Scanjet Manager
>
> HP Scanjet Preferences
>
> HP 35xx (There may be several files that start with this and all of
the
> files must be unchecked)
>
> Select Restart in the Extensions Manager window.
>
> Remove extensions:
>
> Open the Macintosh hard drive (This is usually shown as MAC HD)
>
> Open the System folder. Select the Extensions (Disabled) folder and
drag
> the files that were disabled to the Trash.
>
> HP Scanjet Manager
>
> HP Scanjet Preferences
>
> HP 35xx (There may be several files that start with this and all of
the
> files must be unchecked)
>
> Empty the Trash and restart the Macintosh system.
>
> Removing preferences:
>
> Open the Macintosh hard drive. (This is usually shown as MAC HD)
>
> Open the System folder.
>
> Open the Preferences folder.
>
> Locate and remove all of the following preferences:
>
> com.hp.photo.director.plist
> com.hp.photo.gallery.plist
> HP PS Pro Preferences
> HP PS Pro Preferences
> HP Scanjet Button Preferences
> HP Scanjet Destinations
> hpEmailPrefs
>
> Drag these files to the Trash.
>
> Empty the Trash and restart the Macintosh. Some of the above
preferences
> may not be present. If they are not present, they will not affect the
> new install.
>
> reinsert the disc that came for you printer and install it under OS 9
>
> NOTE: Once the uninstall has been completed, unplug the power cord as
> well as the USB cable from the scanner before installing the new
driver.
> Once the installer is complete, you will receive a message stating
that
> the software has been successfully installed. Select quit and allow
the
> Macintosh to restart. Once the Macintosh restarts, plug in the USB
cable
> followed by the power cord. Restart the Macintosh and then test the
> scanner.
> -------------------------------------------------------------------
> To complete a full uninstall in OS 10 or higher, refer to the steps
> below:
>
> Run the Uninstaller application:
>
> Open the Macintosh Hard Drive. (Usually displayed as MAC HD)
>
> Open the Applications folder.
>
> Open the Hewlett-Packard folder.
>
> Open the HP Photo and Imaging Software folder.
>
> Open the HP Uninstaller application.
>
> Select Uninstall All Products, click Next, and then click uninstall.
>
> Removing login items:
> Open the Apple menu by clicking on the apple icon located at the top
of
> your screen.
>
> Open System Preferences.
>
> Open Accounts.
>
> Open Login Items.
>
> Highlight the HP Scanjet Manager, and then click Remove.
>
> Restart the Macintosh.
>
> Removing preferences from the User Profile:
>
> Open the Macintosh hard drive. (This is usually labeled Macintosh HD)
>
> Open the User's folder.
>
> Select the home user(This will be shown with a house icon next to it).
>
> Open the Library folder.
>
> Open the Preferences folder.
>
> In the Preferences folder, locate and remove all of the following
> preferences:
>
> com.hp.photo.director.plist
> com.hp.scanjet.pro.plist
> com.hp.photo.gallery.plist
> HP PS Pro Preferences
> HP Scanjet Button Preferences
> HP Scanjet Destinations
> HP Scanjet Copy
> hpEmailPrefs
>
> Drag these files to the Trash.
> Removing application support:
>
> Open your Macintosh hard drive (Usually titled "Macintosh HD".
>
> Open the Library folder.
>
> Open the Application Support folder.
>
> Drag the HP folder to the trash.
>
> Removing extensions:
>
> Open the Macintosh hard drive (this is usually labeled as ?Macintosh
> HD?).
>
> Open the System folder.
>
> Open the Library folder.
>
> Highlight the Extensions folder.
>
> Simultaneously press the Apple Key + I.
>
> In the window that displays, click the arrow beside Ownership and
> Permissions.
>
> Click the Lock icon to unlock permissions.
>
> Click Owner.
>
> Click your current username, which should have ?me? in brackets next
to
> the name.
>
> Within the Extensions folder, locate the files hpAccess.bundle and
> hpPlugInInit.kext and drag them to the Trash.
>
> Empty the trash.
>
> Click on the Lock icon to lock the permissions.
>
> Restart the Macintosh.
>
>> please download the file from the link bellow:
>>
>> http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&os=219&
>> product=74771&lang=en&cc=uk&softwareitem=sj-31472-2
>>
>> file name is:COL10835a.dmg 1/1 (105.0M)
>
> NOTE: Once the uninstall has been completed, unplug the power cord as
> well as the USB cable from the scanner before installing the new
driver.
> Once the installer is complete, you will receive a message stating
that
> the software has been successfully installed. Select quit and allow
the
> Macintosh to restart. Once the Macintosh restarts, plug in the USB
cable
> followed by the power cord. Restart the Macintosh and then test the
> scanner.
>
> Thank you for contacting HP Total Care.
>
> Sincerely,
>
> Louis
> HP Total Care
>
>
> Our advice is strictly limited to the question(s) asked and is based
on
> the information provided to us. HP does not assume any responsibility
> or liability for the advice given and shall not be liable for any
> direct, indirect, special, incidental or consequential damages in
> connection with the use of this information. Always back up your
data.
> For more information, including technical information updates, please
> visit our Web site at http://www.hp.com/support..
>
>
>
>
> Original Message Follows:
> -------------------------
>
> Hi
> I ddon't want to do a full reinstall.
> I already did one and got it working
> EXCEPT FOR THE BUG I REPORTED WIHICH IS THAT DA SKANNA SHE DON WERRRK
> EEF DA
> KLASSIQ IS RUNNIN AT DE SAME TIME INNIT
> There is some interaction between classic [which I am not using it is
> just
> on in background and the os 10 scanware which I am using under 1o [not
> classic] to scan with.
> For I laff I tried your permissions thing on the library/extns folder
> Before I did it - no hp files in there, may be they is invisibul
> So I did your c;icky unlock thing and guess what - stil lno hp's in
> there.
> Btw, I trashed the docker thingy because people on macfixit said it
> causes
> problems - that may also have eliminated the 2 files in extns folder
> Anyway de nada because you still haven’t answered my issue.
> Please try again.
> Clue it is this:
>> What I'm trying to tell you is that there is a clear bug:
>> WHEN using the scanner UNDER OS X, I get the error message.
>> IF at the same time I have the Classic env running
>> But not if classic is not running.
>> BUT I am NOT trying to scan under classic, it is running purely to
> allow
>> me
>> to use an old piece of os9 software.
>> With me so far?
>> What I'm telling you is that I have discovered that your scan
>> software/scanner runs fine [ish, still get quit unexpectedly errors]
> IF
>> I
>> quit classic and then scan. So there is some interaction between
> classic
>> [which is not being used, but is running] and your scan ware running
>> under
>> os x .I hope I have made it as clear as crystal.
>> This bug is clear, specific and I assume replicable. Please attend
to
>> it.
> I hope[ vainly] to hear from you soon.
> Best wishes
> Arthur Battram
> On 15/2/06 23:06, "HP OJ/SJ MAC E-mail support"
> <macojsj.support.en@mail.support.hp.com> wrote:
>> Hello Arthur,
>>
>> To complete a full uninstall in OS 10 or higher, please refer to the
>> steps below:
>>
>> NOTE: Some files listed in the following steps may not be present. If
>> any of the files are not present, please proceed to the next step, as
>> this will not affect the uninstall process
>>
>> Run the Uninstaller application:
>>
>> Open the Macintosh Hard Drive. (Usually displayed as MAC HD)
>>
>> Open the Applications folder.
>>
>> Open the Hewlett-Packard folder.
>>
>> Open the HP Photo and Imaging Software folder.
>>
>> Open the HP Uninstaller application.
>>
>> Select Uninstall All Products, click Next, and then click uninstall.
>>
>> Removing login items:
>>
>> Open the Apple menu by clicking on the apple icon located at the top
> of
>> your screen.
>>
>> Open System Preferences.
>>
>> Open Login Items.
>>
>> Highlight the HP Scanjet Manager then click Remove.
>>
>> Restart the Macintosh.
>>
>> Removing preferences from the User Profile:
>>
>> Open the Macintosh hard drive. (This is usually labeled Macintosh HD)
>>
>> Open the User's folder.
>>
>> Select the home user(This will be shown with a house icon next to
it).
>>
>> Open the Library folder.
>>
>> Open the Preferences folder.
>>
>> In the Preferences folder we will look for and remove all of the
> follow
>> preferences:
>>
>> com.hp.photo.director.plist
>> com.hp.scanjet.pro.plist
>> com.hp.photo.gallery.plist
>> HP PS Pro Preferences
>> HP Scanjet Button Preferences
>> HP Scanjet Destinations
>> HP Scanjet Copy
>> hpEmailPrefs
>>
>> Drag these files to the Trash.
>> Removing application support:
>>
>> Open your Macintosh hard drive
>>
>> Open the Library folder.
>>
>> Open the Application Support folder.
>>
>> Drag the HP folder to the trash.
>>
>> Removing extensions:
>>
>> Open the Macintosh hard drive
>>
>> Open the System folder.
>>
>> Open the Library folder.
>>
>> Highlight the Extensions folder.
>>
>> Simultaneously press the Apple Key + I.
>>
>> In the window that populates, click the arrow beside Ownership and
>> Permissions.
>>
>> click arrows on details:
>>
>> Click the Lock icon to unlock permissions.
>>
>> Click Owner.
>>
>> Click your current username, which should have ?me? in brackets next
> to
>> the name.
>>
>> Within the Extensions folder locate the files hpAccess.bundle and
>> hpPlugInInit.kext and drag them to the Trash.
>>
>> Empty the trash.
>>
>> Click on the Lock icon to lock the permissions.
>>
>> Restart the Macintosh.
>>
>> please download the file from the link bellow:
>>
>>

>">http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en
&os=219&
>>

<http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&o
s=219&>
p
>> roduct=74771&lang=en&cc=uk&softwareitem=sj-31472-2
>>
>> file name is:COL10835a.dmg 1/1 (105.0M)
>>
>> NOTE: Once the uninstall has been completed, please unplug the power
>> cord as well as the USB cable from the scanner before installing the
> new
>> driver. Once the installer is complete you will receive a message
>> stating that the software has been successfully installed. Select
quit
>> and allow the Macintosh to restart. Once the Macintosh restarts, plug
> in
>> the USB cable followed by the power cord restart on the Macintosh
> before
>> running a test scan.
>>
>> Thank you for contacting HP Total Care.
>>
>> Sincerely,
>>
>> Louis
>> HP Total Care
>>
>>
>> Our advice is strictly limited to the question(s) asked and is based
> on
>> the information provided to us. HP does not assume any
responsibility
>> or liability for the advice given and shall not be liable for any
>> direct, indirect, special, incidental or consequential damages in
>> connection with the use of this information. Always back up your
> data.
>> For more information, including technical information updates, please
>> visit our Web site at http://www.hp.com/support.
>>
>>
>>
>>
>> Original Message Follows:
>> -------------------------
>>
>> Hi
>> You miss my point. I think you need to revise your report form to
>> capture
>> more detail. I'm not wanting to run the scanner under classic- what
>> would be
>> the point?
>> I'm running it under 10.4.4 Mac os X
>> What I'm trying to tell you is that there is a clear bug:
>> WHEN using the scanner UNDER OS X, I get the error message.
>> IF at the same time I have the Classic env running
>> But not if classic is not running.
>> BUT I am NOT trying to scan under classic, it is running purely to
> allow
>> me
>> to use an old piece of os9 software.
>> With me so far?
>> What I'm telling you is that I have discovered that your scan
>> software/scanner runs fine [ish, still get quit unexpectedly errors]
> IF
>> I
>> quit classic and then scan. So there is some interaction between
> classic
>> [which is not being used, but is running] and your scan ware running
>> under
>> os x .I hope I have made it as clear as crystal.
>> This bug is clear, specific and I assume replicable. Please attend
to
>> it.
>> Many Thanks
>> Best wishes
>> Arthur Battram
>> On 15/2/06 14:18, "HP OJ/SJ MAC E-mail support"
>> <macojsj.support.en@mail.support.hp.com> wrote:
>>> Dear Arthur,
>>>
>>> Thank you for contacting HP Total Care.
>>>
>>> Though the Classic environment is not fully supported by HP because
> it
>>> is only an emulation of the full system 9 environment, this solution
>>> seems to get the AiO units scanning through Classic without a
> problem.
>>> The Customer must have a full version of OS 9 installed on the
system
>> in
>>> order for this process to work properly.
>>>
>>> If you need further assistance, please
>>> reply to this message and we will be happy to assist you further.
>>>
>>> You may receive an e-mail survey regarding your e-mail support
>>> experience. We would appreciate your feedback.
>>>
>>> HP Total Care is a J.D. Power and Associates Certified Technology
>>> Service and Support Center, recognized for consistently providing
"An
>>> Outstanding Customer Service Experience". For information on
keeping
>>> your HP and Compaq products up and running, please visit our Web
site
>>> at:
>>>
>>> http://www.hp.com/go/totalcare
>>>
>>> Sincerely,
>>> Jean
>>>
>>> HP Total Care
>>>
>>>
>>> Our advice is strictly limited to the question(s) asked and is based
>> on
>>> the information provided to us. HP does not assume any
> responsibility
>>> or liability for the advice given and shall not be liable for any
>>> direct, indirect, special, incidental or consequential damages in
>>> connection with the use of this information. Always back up your
>> data.
>>> For more information, including technical information updates,
please
>>> visit our Web site at http://www.hp.com/support.
>>>
>>>
>>> Original Message Follows:
>>> -------------------------
>>>
>>> hp e-mail support
>>> webform_submit_time : Tue Feb 14 22:03:14 EST 2006
>>> webform_url :
>>>
>
>>
">http://wwemail.support.hp.com/fd2/EmailForm?countrycode=uk&langcode=e
> n&sni=hp
>>>
>
>
<http://wwemail.support.hp.com/fd2/EmailForm?countrycode=uk&langcode=en&
> sni=hp>
> s
>>> canjet374771
>>> remote_host : wwemail.support.hp.com
>>> language : United Kingdom - English [en]
>>> template : hpq_scanner
>>> product_name : ScanJet 3570C
>>> country : UK [UK]
>>> problem_area : scanning
>>> purchase_date : May/2002
>>> serial_number : Q2701A CN29W12
>>> operating_system : Macintosh OS X 10.4
>>> model_number : dunno - there are 2 many numbe
>>> connection : usb cable
>>> scanning_software : HP
>>> software_with_scan : HP
>>> error_message : a neccesary soft ware prog is missing or corrupt.
>> please
>>> reinstall the software or scan hard disk for problems
>>> problem_description : error message: a neccesary soft ware prog is
>>> missing or corrupt. please reinstall the software or scan hard disk
>> for
>>> problems
>>> then the scanner hangs for ever with a "preparing scan/ner " dialog
>>> trouble_shooting : error message: a neccesary soft ware prog is
>> missing
>>> or corrupt. please reinstall the software or scan hard disk for
>> problems
>>> I have discovered that this ONLY happens when classic is running. I
>> did
>>> have HP scan ware under classic but removing it made no difference.
>>> but if I quit classic the HP scan works perfectly. please fix this
> bug
>>> setting_changes : unit hasnâ??t been used since I upgraded to new
>> iMac
>>> g5/isight 2.1G machine running 10.4.4.
>>> tech_skill : intermediate
>>> newsletteroption : Yes