NetWare Client X IP - 2.0.1Validate and use NetWare natively using the IP protocol. |
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beta / kernel panic hell 



- Version: 2.0, 11/26/2007 03:29PM PST
allenh
have spent the last few months toying with betas 2, 3 and 4 of their software, and still get kernel panics on the 3 mac pros in use. ugh
Hi there - Version: 2.0, 7/18/2006 04:50PM PST
(3 of 3 users found this comment useful)
Prosoft
Just wanted to point out a few things for folks wondering about Prosoft pricing and attitude. Prosoft has been in business supporting the mac faithful since 1984. Novell was planning on not supporting the Macs and that's when Prosoft stepped in and provided a much-needed product for folks out there running NetWare. The market to sell NetWare for Mac is indeed small (much smaller than, say, the marketplace to sell OS X or other mass market products). So what is lacked in size, is unfortunately made up for in costs to those that need this software. We'd love to sell the product for much less, but with a small market to sell into, the numbers just don't add up..
Also, and you might not be aware of this, but Prosoft also pays a license fee for every copy sold.. That's right, a royalty for each license sold...
Another thing that folks don't realize, is the high cost of support.. A great deal of companies will do one of the following:
1) Charge for support calls
2) Only offer Support for a short time (first 30 days)
3) Only provide FAQs or email support
Prosoft provides free support for as long as you own the product, or even during the demo phase.. Support calls on a network app can sometimes be time-consuming and take days to wrestle (if the IT person isn't too helpful for the lone Mac user for instance), but we at Prosoft always endeavor to help as much as possible. I've even seen our support team help customers online after hours and on the weekends and holidays in some cases... You just don't get that with most companies..
Just wanted to point out that we're not your typcial company, out to gouge the customers any time we can, etc.. When pricing a product one must take into considereation development costs, support costs, licensing costs and then see what the marketplace is like for that product, and how one can begin to recoup the money invested into making that product..
We could perhaps lower the costs of this product if we started charging for every little support call, and somehow didn't pay a royalty to Novell, and also somehow increased the market for who needs this product, but all those things are not possible (well, we could start charging for support, but that's just not our style.. we pride ourselves on free support, should you ever need it)--
Thanks for the forum to respond to the comments. Our website has a free demo you can try for yourself to see if it's something you want/need for the associated costs. We'll be here, should anyone need support...
Gordon from Prosoft
Also, and you might not be aware of this, but Prosoft also pays a license fee for every copy sold.. That's right, a royalty for each license sold...
Another thing that folks don't realize, is the high cost of support.. A great deal of companies will do one of the following:
1) Charge for support calls
2) Only offer Support for a short time (first 30 days)
3) Only provide FAQs or email support
Prosoft provides free support for as long as you own the product, or even during the demo phase.. Support calls on a network app can sometimes be time-consuming and take days to wrestle (if the IT person isn't too helpful for the lone Mac user for instance), but we at Prosoft always endeavor to help as much as possible. I've even seen our support team help customers online after hours and on the weekends and holidays in some cases... You just don't get that with most companies..
Just wanted to point out that we're not your typcial company, out to gouge the customers any time we can, etc.. When pricing a product one must take into considereation development costs, support costs, licensing costs and then see what the marketplace is like for that product, and how one can begin to recoup the money invested into making that product..
We could perhaps lower the costs of this product if we started charging for every little support call, and somehow didn't pay a royalty to Novell, and also somehow increased the market for who needs this product, but all those things are not possible (well, we could start charging for support, but that's just not our style.. we pride ourselves on free support, should you ever need it)--
Thanks for the forum to respond to the comments. Our website has a free demo you can try for yourself to see if it's something you want/need for the associated costs. We'll be here, should anyone need support...
Gordon from Prosoft
Most Recent Replies: View All 3 Replies
- Hi there
On any Macs in labs or public areas, people refrain from Macs a lot mainly because the whole interface for connecting is just bad. Usually, it's down in the dock and people don't know where it is and eventually just leave the machine. Also, it's got a 1990's feel for its login - can't it be more modern, like press a nice shiny button, then easily enter your username / password? Also, it's very easy for someone to forget to logout when leaving the machine, leaving all their data exposed.
Or better yet, can it be integrated with the OS X login screen?