Commander: Napoleon at War - 1.06The second game in the Commander strategy series. |
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| Overall Rating: | Features: | Not rated (0.0) | Support: | ||
| Ease of Use: | Not rated (0.0) | Quality / Stability: | Not rated (0.0) | Price: | |
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Terrible customer support. 



- Version: 1.06, 6/23/2009 03:14PM PST
larrymal
Most Recent Replies: View All 1 Replies
- Terrible customer support.

"Note, 6/22: Due to an e-mail issue, we're running a bit behind with our support queue. Apologies for the inconvience. We ask that you please bear with us, and we'll get in touch ASAP!"
I was beginning to feel that I wasn't dealing with a very on the ball company here, especially since they don't seem to know how to spell "inconvenience". And don't know what credit cards they take.
My phone calls the next day were unreturned by Paul, their representative, although the lady who answered the phone said he would call me back. I'm looking at having no product after a full Sunday and two later business days, and have no idea if they plan to refund my money or give me the product. I suppose they think so highly of their product that I should feel lucky if I ever get to use it, but I don't, and at the price- which is very high for a game of any kind- I think they could do better. A lot better.
This is just my experience, I wanted to let folks know, since that's what this sort of thing is for.