Mac OS X | IT & Network Administration | Helpdesk | Web Help Desk Free

Web Help Desk Free - 9.2.3

Help desk software.

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All Time:	Not rated (0.0)
This Version:	Not rated (0.0)
Current Version:	9.2.3
Release Date:	2009-11-20
License:	Freeware
Downloads (this version):	94
Downloads (all versions):	5,489

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Product Description:

The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, customer support web portal, email-to-ticket conversion, and 2-way email integration.

Free Help Desk Software Features:

- Mac OS X Help Desk Software Solution
- Web-based Client UI
- Zero Footprint
- Customer Service Web Portal
- Incident & Problem Management
- Email-to-Ticket Conversion
- LDAP / Active Directory Synchronization
- Knowledge-base Management
- Two-Way E-Mail Correspondence
- Service Level Agreement (SLA) Alerts
- Reporting Included

Free Help Desk Software Integration:

- LDAP (Lightweight Directory)
- Microsoft Active Directory
- Email-to-Ticket Conversion
- SMTP, IMAP, POP3 Web Help Desk Software

Free Edition:

- No Trial Period or Expiration Date
- Software Completely Free From Ads
- Unrestricted Lite Edition Functionality
- Free Software Upgrades for One Year
- One Support Staff Admin Login

- All of the features, none of the hassles.

Free help desk software. Web-based UI, trouble tickets, customer service portal and knowledge base. No expiration, no ads, just free.

What's new in this version:

Added: Now includes x-forwarded-for header when determining IP address of requesting machine.
Fixed: Asset synchronization now works with version attribute.
Fixed: Removed PDF download limit for non-hosted installations.
Fixed: Issue where duplicate clients could appear in an asset if the asset search included multiple custom fields.
Fixed: Various rendering issues with help popups under IE7 and IE8.
Fixed: E-mail message body is no longer ignored when client confirms ticket resolution via e-mail.
Added: Oracle columns of type CLOB that are mapped to strings now get wrapped in queries with TO_CHAR(), which improves performance when searching.
Added: When using FrontBase, the application automatically repairs broken UNIQUE settings upon application startup.
Fixed: Issues causing currency fields to reject input under certain conditions.
Fixed: Viewing of FAQs through an external URL now respects Location and Department assignments when authentication is enabled for external URLs.
Fixed: Excel downloads of FAQs now include Question/Answer fields, and Excel downloads of Assets now include Clients field.

Operating System Requirements:

This product is designed to run on the following operating systems:

Mac OS X 10.5 Intel
Mac OS X 10.5 PPC

Additional Requirements:

Java 5 Standard Edition

Feedback Summary:

This Version:
Overall Rating:	Not rated (0.0)	Features:	Not rated (0.0)	Support:	Not rated (0.0)
Ease of Use:	Not rated (0.0)	Quality / Stability:	Not rated (0.0)	Price:	Not rated (0.0)

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What does "Free Software Upgrades for One Year" mean? - Version: 9.1.15, 1/7/2009 02:33PM PST

(0 of 2 users found this comment useful)

justwhatever

If this edition of the software is free, what exactly does "Free Software Upgrades for One Year" mean? The way it is worded, it sounds like you can try the software for a year, but if you want to keep using it (and you know, get bug fixes or whatever), you need to pay them.

So I guess it's just a way to sucker people into vendor lock-in. You stick your data in their product for a year, then you need to pay to keep accessing it...

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What does "Free Software Upgrades for One Year" mean? (3 replies)