Existing users, 
 MozyHome - 1.6.2Back up your data at a secure, remote location. |
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Feedback Summary:
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| Overall Rating: | Not rated (0.0) | Features: | Not rated (0.0) | Support: | Not rated (0.0) |
| Ease of Use: | Not rated (0.0) | Quality / Stability: | Not rated (0.0) | Price: | Not rated (0.0) |
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Featured Reviews
An utter disaster, they do not deserve to be in business 
- Version: 1.6.0, 12/16/2009 04:17PM PST
(5 of 5 users found this comment useful)
Hacky
Mozy for Mac has been a useless piece of junk since late summer, early fall. It flat out does not work and the support is horrible. How many times will they blame Comcast for my problems when every other piece of software I use has super fast upload and download speeds? I too have 6 months left on a 2 year contract and if this update does not fix things, I am done with them.
Most Recent Replies: View All 1 Replies
- An utter disaster, they do not deserve to be in business
No good for lots of files - Version: 1.5.2.1, 12/8/2009 11:08PM PST
(4 of 4 users found this comment useful)
blindcorpse
I have just canceled a two-year Mozy subscription, with a half-year left to go. I probably won't get much money back, but I'll be rid of the headaches of battling Mozy backup errors!
I was happy enough with the service initially, but when I got over 100GB or so of storage it just became unworkable.
I tried with two separate machines, both MacBooks. Most recently, I left a Core 2 Duo MacBook running basically to serve the Mozy backup -- and it never could complete the task. Mozy was running all the time, sometimes using 100% of one CPU core, and it was incredibly slow when it did work. (That is, the program only spent a very small percentage of the time actually moving files from my machine to its servers. It's hard to understand what it's doing the rest of the time, but it apparently compresses the files and makes its own database on one's local machine.)
And, as others have mentioned here, there were frequent errors that interrupted the backup -- and it would have to start all over again. Recently Mozy Support told me to wait 24 hours before re-starting a backup, so that the software could reset, but that meant 36-48 hours of 100% CPU usage to collect all the files again. No thanks!
The Mozy Support folks tried their best, but every message was from a different person. And they didn't pay attention to differences between the Mac and PC versions -- and never responded when I pointed out that their instructions were not accurate for the Mac.
Looking over my e-mail, I have sent over 50 messages to Mozy Support and maybe ten separate support "tickets" since May 2008. The hassle just was not worth it.
I was happy enough with the service initially, but when I got over 100GB or so of storage it just became unworkable.
I tried with two separate machines, both MacBooks. Most recently, I left a Core 2 Duo MacBook running basically to serve the Mozy backup -- and it never could complete the task. Mozy was running all the time, sometimes using 100% of one CPU core, and it was incredibly slow when it did work. (That is, the program only spent a very small percentage of the time actually moving files from my machine to its servers. It's hard to understand what it's doing the rest of the time, but it apparently compresses the files and makes its own database on one's local machine.)
And, as others have mentioned here, there were frequent errors that interrupted the backup -- and it would have to start all over again. Recently Mozy Support told me to wait 24 hours before re-starting a backup, so that the software could reset, but that meant 36-48 hours of 100% CPU usage to collect all the files again. No thanks!
The Mozy Support folks tried their best, but every message was from a different person. And they didn't pay attention to differences between the Mac and PC versions -- and never responded when I pointed out that their instructions were not accurate for the Mac.
Looking over my e-mail, I have sent over 50 messages to Mozy Support and maybe ten separate support "tickets" since May 2008. The hassle just was not worth it.
I suspect that some of the problems others have described may be due to user error.