Existing users, 
 Timbuktu Pro - 7.0.3remote control, file transfer and collaboration tool |
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Feedback Summary:
| Version 7.0.3: | |||||
| Overall Rating: |   (3.2) |
Features: | (3.2) |
Support: | (3.0) |
| Ease of Use: | (3.4) |
Quality / Stability: | (3.4) |
Price: | (2.8) |
Key to Types of Feedback:
Reviews 
Troubleshooting 
Usage Tips 
Developer Notes 
Commentary 
Featured Reviews
Good App, but Crummy Company - Version: 8.7.1, 7/17/2008 12:11PM PST
(5 of 5 users found this comment useful)
jreffner
Well, every time there is an update they never post the link on their site. I have to call and request it. The guy on the phone was nice and cooperative, but prior to his answer the recording told me how I couldn't speak with a person without purchasing support. Naturally, all this did was annoy me further. This is such poor service.
Also, why is the Mac version serialized, but the PC version isn't? Mac uses are dishonest, and the PC users aren't?
What about that there still isn't a Vista compatible version availble after over a year?! Yeah, 8.6 sorta runs (32 bit only), but you can uninstall it, and you have to change a bunch of stuff in Vista to get it to work. Oh, and 8.6.6 doesn't work, you have to use 8.6.0 and only that exact version. Pretty sad....
Like I said in the title, the software is great. The management of the company is obviously lacking.
Oh yeah, to save others the trouble of calling, here is a link to 8.7.1. I hope it saves you the frustration.
ftp://ftp-xo.netopia.com/products/timbuktu/mac/871/TimbuktuPro871.dmg
Also, why is the Mac version serialized, but the PC version isn't? Mac uses are dishonest, and the PC users aren't?
What about that there still isn't a Vista compatible version availble after over a year?! Yeah, 8.6 sorta runs (32 bit only), but you can uninstall it, and you have to change a bunch of stuff in Vista to get it to work. Oh, and 8.6.6 doesn't work, you have to use 8.6.0 and only that exact version. Pretty sad....
Like I said in the title, the software is great. The management of the company is obviously lacking.
Oh yeah, to save others the trouble of calling, here is a link to 8.7.1. I hope it saves you the frustration.
ftp://ftp-xo.netopia.com/products/timbuktu/mac/871/TimbuktuPro871.dmg
Most Recent Replies: View All 5 Replies
- Good App, but Crummy Company
Money, Money, Money.. - Version: 8.7.1, 7/17/2008 10:01AM PST
(2 of 2 users found this comment useful)
A. Nony Mouse
The software works- but for the money you can get better. I would try TeamViewer first to see if that doesn't answer your needs.
Also, Netopia is doing it all wrong. Charge your fee for the product but end it there. Cost for this and cost for that will sink your boat. Value added will mean free support of your product for all items in the future- get on board and you'll be guaranteed a place in the enterprise- We stopped doing business with you because of the fees involved. Now- don't bother asking for meetings.. Our belts are tight as are those of others. But what's tens of thousands of licensed seats worth to you? Nothing right? Bah. Now I'm getting angry again.
Also, Netopia is doing it all wrong. Charge your fee for the product but end it there. Cost for this and cost for that will sink your boat. Value added will mean free support of your product for all items in the future- get on board and you'll be guaranteed a place in the enterprise- We stopped doing business with you because of the fees involved. Now- don't bother asking for meetings.. Our belts are tight as are those of others. But what's tens of thousands of licensed seats worth to you? Nothing right? Bah. Now I'm getting angry again.
Most Recent Replies: View All 1 Replies
You can use your old activation codes.