SilverFast Ai - Epson - 6.6.0r5Professional scanner software. |
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Feedback Summary:
| This Version: | |||||
| Overall Rating: | Not rated (0.0) | Features: | Not rated (0.0) | Support: | Not rated (0.0) |
| Ease of Use: | Not rated (0.0) | Quality / Stability: | Not rated (0.0) | Price: | Not rated (0.0) |
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Featured Reviews
SilverFast=Decent, SilverFast Support=Crap 



- Version: 6.5.5r1, 11/13/2007 10:05AM PST
Tolga
Silverfast is a very powerful and useful scanning software package, however their support leaves much to be desired. I recently 'registered' my copy of SilverFast AI that I got with my Epson V750 Pro so I could access the software updates on their site. A day later the registration hasn't registered on their servers yet. After emailing them about the problem/waiting a day I have yet to hear anything. I went to their contact page to try and find a tech support phone number to get things moving but it says "our telephone support hotline in the USA is no longer available." and goes on to suggest I try their contact form, which I already did. If I had a more involved question I wouldn't mind the wait but if your website is having issues then I expect a prompt response.
If is frustrating when companies attempt to prevent unauthorized users from getting updates by using all kinds of Draconian methods, meanwhile making it a pain in the ass for everyone else.
If is frustrating when companies attempt to prevent unauthorized users from getting updates by using all kinds of Draconian methods, meanwhile making it a pain in the ass for everyone else.
Just for Fun . . . - Version: 6.5.r8, 7/22/2007 11:23AM PST
Mr Reynolds--2008
. . . try clicking on "Developer Site" above. Perhaps the developer is too busy counting his "$50+" dollars?

I reported the problems.
This version seems to fix them. Silverfast is a fine, powerful scanning product (much better than what comes with the Scanner), and I'm happy to stick with it.