Arboretum HyperEngine - 2.4.3framework for running Hyperprism & other signal processing apps |
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Feedback Summary:
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| Overall Rating: | Not rated (0.0) | Features: | Not rated (0.0) | Support: | Not rated (0.0) |
| Ease of Use: | Not rated (0.0) | Quality / Stability: | Not rated (0.0) | Price: | Not rated (0.0) |
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Featured Reviews
Company response to Bad Support comments - Version: 2.4.3, 6/28/2004 03:41PM PST
(1 of 1 users found this comment useful)
Pierre_Ickovic_1
Mr BadSupport,
You are absolutely right: we have been hard to get in touch with by phone from time to time in these past few months: We have moved two times and the phone and fax numbers had to be changed. I acknowledge that this has created glitches.
The correct info is:
510-444-0890, Main, 10 AM - 6 PM PST
510-444-0952, Fax
This is all in our About Arboretum / Contact Us page on our website.
What has NEVER changed are our website and email addresses:
Since you purchased our product a year ago, you HAVE had permanent access to us all along by email at:
info@arboretum.com
sales@arboretum.com
mactech@arboretum.com
These ARE on your CD, your invoice, your registration confirmation email although the main line and fax numbers there are obsolete.
Our Toll Free number has NEVER changed but has recently been interrupted for about ten days because of phone service adjustments between SBC and ACC. It has been operational again since June 21st:
800-700-7390.
WHAT IS WRONG on your part, unfair and totally slanderous are your re-iterated allegations that we want to rip-off our customers. Again, WE KNOW BETTER.
There have been four updates of HyperEngine-AV, now at v. 1.3, since we released the original "Montage" product.
What is your problem? We are not aware of any email from you. We don't even know your name which definitely doesn't seem right. This is the third time you post very serious accusations on a major website, anonymously.
Please DO contact the Sate of California Attorney General's office. Maybe that way we'll finally know who you are and what your problem really is.
Georges Jaroslaw
Founder, CEO
Arboretum Systems, Inc.
800-700-7390, toll free
510-444-0890, main
519-444-0952, fax
info@arboretum.com
A company response to Bad Support Anonymous - Version: 2.4.3, 6/28/2004 03:38PM PST
Pierre_Ickovic_1
Mr BadSupport,
You are absolutely right: we have been hard to get in touch with by phone from time to time in these past few months: We have moved two times and the phone and fax numbers had to be changed. I acknowledge that this has created glitches.
The correct info is:
510-444-0890, Main, 10 AM - 6 PM PST
510-444-0952, Fax
This is all in our About Arboretum / Contact Us page on our website.
What has NEVER changed are our website and email addresses:
Since you purchased our product a year ago, you HAVE had permanent access to us all along by email at:
info@arboretum.com
sales@arboretum.com
mactech@arboretum.com
These ARE on your CD, your invoice and your registration confirmation email although the main line and fax numbers there are obsolete.
Our Toll Free number has NEVER changed but has recently been interrupted for about ten days because of phone service adjustments between SBC and ACC. It has been operational again since June 21st:
800-700-7390.
WHAT IS WRONG on your part, unfair and totally slanderous are your re-iterated allegations that we want to rip-off our customers. Again, WE KNOW BETTER.
There have been four updates of HyperEngine-AV, now at v. 1.3, since we released the original "Montage" product.
What is your problem? We are not aware of any email from you. We don't even know your name which definitely doesn't seem right. This is the third time you post very serious accusations on a major website, anonymously.
Please DO contact the Sate of California Attorney General's office. Maybe that way we'll finally know who you are and what your problem really is.
Georges Jaroslaw
Founder, CEO
Arboretum Systems, Inc.
800-700-7390, toll free
510-444-0890, main
519-444-0952, fax
info@arboretum.com